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Improving your appeal in just thirty seconds: The benefits of putting your customers on hold

Improving your appeal in just thirty seconds: The benefits of putting your customers on hold Come on, admit it; how many of you learned the words to Greensleeves simply so that you could sing along with the merry on-hold music you’ve become so accustomed to hearing? Whether it’s Greensleeves, Vivaldi’s Four Seasons, or another easy-listening…


Recent changes to credit and debit card surcharges… and what they mean for our customers

The most recent changes to credit and debit card surcharges… and what they mean for our customers  The credit card surcharge is the scourge of many shoppers; having spent a little while browsing and adding to their baskets, consumers are often brought down to earth with a ‘thud’ when they realise they’re being charged 2%…


The benefits of automatic call reports

automatic call reports

We’d like to use this blog post as an opportunity to explore one of our software’s more specific benefits; automatic call reports. You’ve no doubt heard us mention the perk of automatic call reports during our more general blogs. However, do you really understand the benefits of such a tool – and are you putting…


Improving your appeal in just thirty seconds: The benefits of putting your customers on hold

Come on, admit it; how many of you learned the words to Greensleeves simply so that you could sing along with the merry on-hold music you’ve become so accustomed to hearing? Whether it’s Greensleeves, Vivaldi’s Four Seasons, or another easy-listening mash-up, on-hold music does have its benefits. After all, how else would customers know that…


Call logging and recording for small businesses: Our software isn’t just for the big leagues

Small businesses, listen up; you don’t have to be a big fish in an overpopulated pond in order to make the most of call logging and recording equipment. As a matter of fact, our software is perfectly suited to businesses of every size, offering efficient and reliable solutions to a range of call issues that…


Back to school: The benefits of call logging and recording when it’s time to get back to business

The benefits of call logging and recording when it’s time to get back to business The summer holidays are well and truly over, and for many businesses up and down the country it’s time to start thinking about Christmas – and beyond. While many children will have started, or returned to school, September is a…


The perfect storm: How call logging and recording can assist your business following a natural disaster

Bringing winds of between 65 and 75 mph Storm Aileen has certainly made her presence felt during the last couple of days; downing trees and causing power outages, the first named storm of the season has affected numerous homes and businesses, and left commuters stranded for hours at a time. Having watched storms Harvey, Irma,…


Financial Sector: Call Recording and Logging Benefits

Whether you work for an independent accountancy firm or a major bank, there can be little denying the benefits of call recording to the financial sector. From security and compliance to keeping a track of your customers’ information, our software can ensure you’re operating at full speed on any given day. How you manage your…


Hotel and Leisure Industries: Call recording and logging benefits

The hotel and leisure industries are two of the biggest, and most important industries in the UK. Well, it’s no mean feat keeping millions of Brits, and countless tourists, happy and entertained, now is it? You need to be at the top of your game at all times – we get that. Although we’re no…


Healthcare Industry: Call recording and logging benefits

Healthcare Industry: Call recording and logging benefits The healthcare industry is one that’s frequently in the media, and not everything that’s being said is positive. We’ll be honest; call recording and logging equipment won’t revolutionise the way that the NHS is being run, or improve private services. However, we can assist with costing, patient management,…