A beginners’ guide to call recording legislation We talk quite extensively about the benefits of call recording, but do you understand the legalities involved with the practice? If not, now may be a good time to familiarise yourself with call recording legislation. Is all recording a normal practice? Yes, it is; particularly if you operate…
Business development techniques Business Development strategies are vital to help you to grow your business. Although some sales strategies might also be business development strategies, business development covers far more than simply closing the deal. Know Yourself Before you begin you need to do some critical analysis of your current position. Try to look at…
How should your business respond to The Queen’s Speech? Marking the state opening of parliament, The Queen’s Speech took place on Wednesday 21st June. Now the dust has settled, we’d like to take a look at what the next two years could hold for British businesses. Well, it does pay to be prepared, after all……
Great team leaders turn out great teams…. Based on our previous post about management techniques, this week we’re looking in more depth at Team Leaders. A Team Leader isn’t a manager. They are there to ensure that the team pulls together whilst also working on the project. Good team leaders lead by example and aren’t…
New businesses and call technology We’ve talked rather extensively on the specific benefits of call recording for numerous industries. However, call recording software is an excellent investment for new businesses of every shape and size – particularly those just starting out. Take a moment, if you will, and familiarise yourself with the benefits YOUR new…
They just keep us hanging on… A Hung Parliament! Well, what can we say? A Hung Parliament! We had hoped, by now, to be able to provide answers for British businesses, regarding the results of the General Election. We had even held our collective breaths for some kind of stability as we careered towards Brexit,…
Communication – Management Technique tips: In one of our recent blog posts, we revealed the top five techniques required to be a great manager. One of these techniques was communication. There needs be a clear communication flow throughout the entire management hierarchy, and this responsibility falls on your shoulders. You need to know how to…
If you’re feeling a little overwhelmed by the general election allow us to intervene; compiled below are just a handful of fun facts, anecdotes, and trivia titbits to guide you through the next few days – and indeed the weeks of political unrest and upheaval that may well follow. If your office has been a…
In one of our previous blog posts, we revealed five of the best management techniques you should be using. One of the techniques mentioned was emotional intelligence, which we are going to discuss in further detail below. Emotional intelligence is a critical characteristic for any manager in any industry. By understanding your employees and relating…
The benefits of call recording and logging in IT support centres We’ll keep this introduction brief, since we’re sure you’ve heard plenty of sales spiels before. If you operate an IT support centre we’d strongly recommend investing in call logging and recording software. Indeed, there are numerous reasons why you should. Call logging and recording…