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Training and Development: Optimize team performance

training and development

Training and Development In the past, we’ve identified training and development as key to increasing employee motivation and loyalty, and developing people to retain as long term assets to the company. To elaborate on that, here we’re going to explore exactly what the benefits are to both employer and employee, and how to ensure the…


Delegation: A key skill all successful managers need!

delegation

Top 5 Management Techniques – Delegation We’ve previously discussed what your top five management techniques should be.  This week we’re going to look at delegation in further detail. We all know that a good manager does not do everything – instead, he or she manages the workload of others.  That means you have to be…


The upcoming general election and your business: What does it all mean?

general election

The General Election 2017 Unless you’ve been living under a rock for the last few weeks you’ll be aware that there’s a general election on the horizon. Indeed, by this time next month we’ll have discovered who will be leading us through Brexit, and running the country for the subsequent four years – and we’ll…


Management techniques: The top 5 used to improve performance…

Top 5 Management Techniques

Top 5 Management Techniques Many successful business owners subscribe to the belief that a team is only as good as its manager. For the good of your business, it’s wise to ensure that your management teams are on top of their game – and not sitting back expecting the team to do all the work….


Top tips for creating cracking outbound call scripts

scripts

The Art of writing engaging scripts If you work in sales of any kind you’ll understand the importance of cracking outbound scripts; arming your sales representatives with the right words, and the capability to deliver them, will make all the difference between converted leads and lost sales. So, what makes a really good script? Luckily…


Social Media Marketing: Are YOU missing out on the benefits?

Social media

If you’re not already on social media as a business, and after reading last week’s top tips on social media marketing, are looking at creating a profile for yourself, then you may be interested to read about the advantages below. These days, you can’t get away from social media – which, from a marketing point…


Social Media Marketing: Top 5 Tips you should be using

social media marketing

Social Media Marketing Whether you’re posting photos on Instagram, discussing politics on Twitter or indulging in meme wars on Facebook, social media marketing is an integral part of daily life.  Savvy marketing campaigns build a relationship between customer and product; a task social media is ideally suited to. But, where do you begin? How do…


Call Logging and Call Recording software for the Travel industry

travel industry

We’re all going on a summer holiday: The Easter holidays are firmly behind us, and a long summer season is looming; it must be time for travellers to start thinking about booking their next getaway, surely? If you work in the travel industry in any capacity it’s likely you’re preparing yourself for an incredible boost…


Insurance Companies: Call Recording software for your industry

Insurance Companies: Call Recording software for your industry

The benefits of call recording for insurance companies  For insurance companies call recording isn’t just a convenience or a smart idea; it’s the law. Regardless of the size of your business, the Financial Conduct Authority requires all companies under its governance to create full and accurate records pertaining to transactions. Recording all calls is just…


How to record your calls: A beginner’s guide to call recording

How to record your calls

The Lanonyx guide on how to record your calls You may understand the benefits of call recording, but would you know how to  record your calls or go about capturing every conversation? Whether for business or personal use, call recording is becoming increasingly sought after; we have the technology, so why not use it? However,…