3 Key Benefits to having Call Logging Software every Business should know!

3 Key Benefits of Having Call Logging Software

An impression has set among every other individual that the call centres are all about hiring people to operate as agents and assign them to deal with the telephones. It is very important for the business, especially the call centres, to fully understand the call centre operations. Here we outline 3 key benefits to having…


Call Logging Services: Tips to bring your A-game in Customer Support

Call Logging Tips

Even in this hyper-connected and internet-driven world, many people prefer phone support when it comes to resolving customer’s issues and concerns. The core reason for such widespread preference is the instancy of communication and human familiarity—the ultimate trust builder. Undeniably, human-to-human interaction might be the only reason as to why customer service hasn’t experienced complete…


Phone Misuse. On their trail: Using Telestat 7 Call Logging and Recording software to stamp out phone misuse in your business

Phone Misuse - Stop it easily!

Finding out that an employee has been misusing company assets can come as a massive blow. Indeed, who wants to imagine that their own team members ever could, or would take advantage of technology reserved for business use? It may sound innocent enough, but asset misuse has the potential to devastate businesses, chipping away at…


PCI Compliance and Call Recording. Pausing and Resuming: Is your business PCI Compliant?

PCI Compliance and Call Recording

Pausing and resuming call recording: Is your business PCI compliant? If you’ve been browsing our blog posts for any length of time you’ll know, by now, the importance of recording your incoming and outgoing telephone calls. Data capture, clarity, dispute resolution and peace of mind are all of great value to business of very size,…


Recent changes to credit and debit card surcharges… and what they mean for our customers

The most recent changes to credit and debit card surcharges… and what they mean for our customers  The credit card surcharge is the scourge of many shoppers; having spent a little while browsing and adding to their baskets, consumers are often brought down to earth with a ‘thud’ when they realise they’re being charged 2%…


Team Leaders: Top tips to lead your teams to success

Team leaders

Great team leaders turn out great teams…. Based on our previous post about management techniques, this week we’re looking in more depth at Team Leaders. A Team Leader isn’t a manager. They are there to ensure that the team pulls together whilst also working on the project. Good team leaders lead by example and aren’t…


The Hung Parliament and what to expect from government now…

hung parliament

They just keep us hanging on… A Hung Parliament! Well, what can we say? A Hung Parliament! We had hoped, by now, to be able to provide answers for British businesses, regarding the results of the General Election. We had even held our collective breaths for some kind of stability as we careered towards Brexit,…


Communication: The most important key to effective leadership

communication the key

Communication – Management Technique tips: In one of our recent blog posts, we revealed the top five techniques required to be a great manager. One of these techniques was communication. There needs be a clear communication flow throughout the entire management hierarchy, and this responsibility falls on your shoulders. You need to know how to…


Election day trivia for today’s UK General Election

election

If you’re feeling a little overwhelmed by the general election allow us to intervene; compiled below are just a handful of fun facts, anecdotes, and trivia titbits to guide you through the next few days – and indeed the weeks of political unrest and upheaval that may well follow. If your office has been a…


Emotional Intelligence: Understand and relate to your employees

emotional intelligence

In one of our previous blog posts, we revealed five of the best management techniques you should be using. One of the techniques mentioned was emotional intelligence, which we are going to discuss in further detail below. Emotional intelligence is a critical characteristic for any manager in any industry. By understanding your employees and relating…