Using call recording in the real world: Email marketing and the use of pre-recorded audio We’ve covered the professional uses of call recording and call logging software in quite some detail. From improved training and efficiency, to complaints handling and customer satisfaction, all companies should be investing in call recording equipment these days. However, did…
The new £1 coin: Are you Ready? We first received word that we could expect the new £1 coin in 2017 during the chancellor’s 2014 budget. During those simpler times March’s deadline seemed so far away, and yet we now have little more than a month until the new 12-sided coin arrives. Is your business…
How our Call Logging software can drive your company’s competitive Spirit: Time and time again businesses find themselves facing the same challenge. How do you keep employees motivated and productivity consistent? While we all need a magic wand that has the power to rejuvenate team members and drive up sales there is an easier, and…
Obviously all your interactions are important but servicing your VIP callers correctly should be a top priority. Keeping your top clients happy and loyal to your company is vital for any business. Defining your VIP callers Just what qualifies customers to VIP callers status might be dependent on a number of factors. Whatever the reason,…
Negative feedback is only necessarily negative if you do nothing about it. The fact that you’re receiving and listening to feedback in the first place is a positive already. But, what now? Is there such a thing as negative feedback? Of course there is, but it’s what you do next that really counts. You obviously…
In today’s competitive marketplace it’s important to set yourself apart from the competition. Developing a call centre culture is one way to foster successful, driven customer service agents, offering a vibrant front of house to your business. What is a call centre culture? A call centre culture defines what your business is and how you…
Continually moving with the times, new VoIP business features are constantly being developed and introduced as more organisations take advantage of the platform. VoIP (Voice over Internet Protocol) helps to improve business operations whilst adding flexibility and cutting costs and is compatible with your Lanonyx call technology. New VoIP business features Flexibility has almost become…
We’ve got plenty of reasons why your sales team should use call recording software. In the world of business today you need to take advantage of every possible march you can steal on your competitors. Ensuring that your sales team is the most efficient and professional group around will go some way to enhancing your…
Finding effective ways to improve call handling quality is essential for call centre managers the world over. Consistent service quality standards are vital when dealing with clients and customers, meaning that managers are constantly striving for methods that can help maintain and develop performance. Call recording and logging software is right at the heart of…
Ah, Black Friday; you’ve no doubt heard of it and, as a business, have probably been mixed up in the chaos that always ensues at this time of year at least once or twice. So what is it, and how is it that one single day is so capable of rendering consumers a brawling mass,…