Continually moving with the times, new VoIP business features are constantly being developed and introduced as more organisations take advantage of the platform. VoIP (Voice over Internet Protocol) helps to improve business operations whilst adding flexibility and cutting costs and is compatible with your Lanonyx call technology.
New VoIP business features
Flexibility has almost become a watchword in the modern business world and VoIP offers this in abundance. For those that already use the technology it’s useful to be aware of the new VoIP business features being offered, for those new to the system maybe these will now prove the worth of the functionality to your telephony capabilities.
- Fax – You might not believe it but some companies do still use some form of fax connectivity. Proving that VoIP does more than simply makes calls, there is now the ability to receive fax communications and convert these into PDF format.
- Spam Call Filter – Nobody really likes receiving those automated calls that are silent to begin with and then connect to a cold sales call. One of the new VoIP business features works to eliminate these annoying and time consuming calls. The VoIP system works to differentiate between your true potential customers and telemarketers and promises to work with similar efficiency to the spam filter on your email.
- Manual Number Block – For those callers that do mange to slip the net, and there will be the odd one or two, one of the new VoIP business features allows you to block specific numbers manually. You can also turn your spam filter off or on at the flick of a switch if it seems that certain bona fide callers are being routed to the wrong folder.
- Interactive Voice Response – Another of the new VoIP business features means that businesses can easily route calls to the correct client or staff number very easily. Reducing mass cold calling and unwanted calls, this feature helps to save both time and money. It also promotes a better level of service delivery to your clients and gives your own agents great scope to work to their full potential
- Network Down Forward – This is a particularly nifty addition to the growing list of VoIP business features. Where concerns about unreliable Internet connection limiting the use of VoIP exist, the system has now developed a feature called ‘Network Down Forward’ to alleviate these issues. When this feature is turned on calls can be forwarded to a signal-based mobile device meaning that you don’t miss a call if your connection is down.
Affordable and cost effective business solutions
The capability of this system and the new VoIP business features now available has opened up a range of possibilities for all kinds of companies. Used in conjunction with Lanonyx Call Recording and Logging technology, VoIP offers affordable, cost effective, almost limitless flexibility to businesses. That ability to work that little bit smarter than your competitors might just be the difference. For more information about how Lanonyx call technology can help to drive your business forward, call us today on 0333 0022 440.