Finding effective ways to improve call handling quality is essential for call centre managers the world over. Consistent service quality standards are vital when dealing with clients and customers, meaning that managers are constantly striving for methods that can help maintain and develop performance. Call recording and logging software is right at the heart of…
Ah, Black Friday; you’ve no doubt heard of it and, as a business, have probably been mixed up in the chaos that always ensues at this time of year at least once or twice. So what is it, and how is it that one single day is so capable of rendering consumers a brawling mass,…
Being proactive and reactive is essential for any business. You can work to improve your reactions with call recording software. The font of all knowledge…and some For call centre staff, the range of calls they receive can encompass the sublime to the ridiculous. As a business you can work to be as proactive as possible…
On-hold music tips to avoid hang-ups On-hold music is just one of those things in business that whatever you do you’re not going to get 100% right! But, with some attention to detail there are ways to make it more agreeable to most users. Please don’t let me be misunderstood If customers are commenting on…
How the building trade can benefit from Call Logging and Call Recording software On the face of it the idea of call logging and recording software for the building trade might not seem like an obvious fit. But, whether you’re in the business of fitting carpets, making over skirting boards, laying down floorboards, plumbing in…
Taxi companies: All hail call logging and call recording software… You shouldn’t ignore the importance of call technology to taxi companies. If you operate or work for a taxi firm, or you’ve ever required the assistance of a cab, you’ll know how integral an efficient telephone service is to operations; in these days of technological advancement…
Call recording with VoIP Running Call Recording with VoIP (Voice over Internet protocol) has become a popular choice for many businesses in recent years and at Lanonyx we’ve ensured that our software is fully compatible with it. There are many benefits for companies to use VoIP including cost, functionality, portability and flexibility. Click here for…
As everyone prepares to celebrate Bonfire Night this 5th November listen out for the pops, fizzes, and whistles hanging in the air; no, not the fireworks happening in the skies all around you, but the sounds of your business taking off with a bang. You see, as Christmas approaches and you race to fulfill orders…
If you’re receiving complaints from customers about the quality of your call interactions, it’s something to be dealt with quickly. One of the best options is to solve call quality issues using call recording software. The quest for quality Without the right tools, ensuring quality from you telephone engagements can be a tricky process. You…