Call Recording for BT Versatility with added DDI bonus – Call Logging

We have just installed an 8 channel ISDN2 call recorder onto a BT Versatility phone system and whilst demonstrating it to the customer we realised that the SMDR output from the Versatility doesn’t provide the DDI number, but the call recording hardware did collect the DDI number from the ISDN line 🙂 So we modified…


KPI’s: How Do I Measure Performance Using My Phone System

KPI's

How do I measure staff KPI’s using my phone system The wish to measure KPI’s in nothing new, business owners and managers always want to know how many widgets they have sold today, this week/month/year or how much they have invoiced and gross profit etc in a given time period. Can they afford a new…


Measure idle time between phone calls

Measure idle time between phone calls. Ever wanted to measure idle time between phone calls? Now you can display it on your Telestat Call Logging Software Real-Time Leaderboard. The Idle Time column shows the time in HH:MM:SS between now and when that extn last completed a call, you can also order the columns by Idle Time…


Track Un-Answered Calls the easy way

You can now Track Un-Answered Calls the easy way! The Telestat Call Logging Software Leaderboard now has the option to show Un-Answered non returned calls so you can Track Un-Answered Calls. What does this mean? Most systems can show you missed calls (and missed calls can mean missed opportunities), but, if that caller has subsequently spoken to…


ISDN30 Call Recording System for BCM 50

Today we shipped another ISDN30 Call Recording System to South Shields in the North East of England. It will be connected to a Nortel BCM 50 to provide the company with Call Recordings and Leaderboard functionality for their Customer Services department.


Telestat Call Logging Software – Stands the test of time at BUPA, 22 years later….

Sometimes businesses lose contact with some of their customers, this particular BUPA nursing home was one that we had lost contact with until they called us for help. They had a very old version of Telestat Call Logging Software installed on a very old PC, it had been running fine for years and doing its…


Call Logging Software – Call Split by Hours Report

Today we released V 7.0.10 of our Telestat 7 Call Logging Software. In the Report Generator we have enhanced the Call Split by Hour report which now has a totals section at the bottom showing all selected extns split by hour. Also in the Report Generator we have: Added Account code field to unanswered calls…


Call Recording Software and Mitel 5000

One of our customers has been using Telestat 7 Call Recording Software connected to their Mitel 5000 phone system and ISDN30 trunk for nearly a year now. We recently spoke to them to see how they were doing and if Telestat 7 Call Recording Software fully meets their needs. They are an outsourced call centre with…


Telestat 7 Call Logging Software has arrived

We have been busy upgrading Telestat 6 and are delighted to announce we have now released Telestat 7. The main difference with Telestat 7 is you can add Call Recording Software to record your Trunk Side, ISDN2, ISDN30, Analogue or SIP Trunks. There are a fair few extra features in the Call Logging Software also,…


Telestat Call Logging Software can now connect directly to Asterisk via IP

Until now Telestat Call Logging software when working with an Asterisk has always read the master.csv file (which it still can do) but setting up an Asterisk to produce the master.csv file in the correct format then installing samba etc to gain access to the file share was always a bit fiddly, and of course…