Call Logging and Call Recording software: resolving client disputes and encourage staff compliance

Call Logging and Call Recording software

Call Logging and Call Recording software “Call Logging and Call Recording software – Why do I need that? what a waste of money!” If we had a pound for every time we’d heard this statement we’d be very rich indeed. The truth is, though, that every company could benefit from such Call Logging and Call…


The right call logging and recording software: How to choose the correct system to suit your business?

the right call logging and recording software

How to choose the right call logging and recording software to suit your business? Making sure you get the right call logging and recording software to support the requirements of your business can be a daunting task. How do you ensure you’re getting the right features for the right price AND keeping the integrity of…


Call Logging and Call Recording equipment: How it can optimise your business’s productivity

call logging and call recording equipment

Call Logging and Call Recording equipment Businesses are always looking for fresh ways to optimise their results and save a little money, and the chances are that you’re no different. Perhaps you’ve tried all of the tricks in the book in previous years, or are just starting to set out your plans for expansion; whatever…


Improve your business’s productivity with the latest call technology

Improve your business’s productivity with the latest call technology

Here we look at the best way to improve your business’s productivity this year… Productivity; it’s a business buzz word, and one you’ll no doubt have heard, and even used, on multiple occasions throughout your working life. The truth is that we’d all like our working days to be more productive, but how can Telestat 7…


Recording your business’s inbound and outbound calls? Five reasons why you should be!

recording your business’s inbound and outbound calls

Recording your business’s inbound and outbound calls Whether it’s monitoring emails, keeping track of the calls we make and receive, or simply maintaining our in and out trays, call recording and call logging for your inbound and outbound calls is absolutely vital to business; how else would you know what had been said, promised, or…


The Benefits of Telestat Call Logging Software and Recording Software

What issues can Call Logging Software and Recording Software solve? Whether you’re new to the idea, or have been using call monitoring software for sometime, there’s no underestimating the effectiveness of such technology, particularly when you’re trying to run a successful business. How do you choose the right software for you and your business, though, and…


Out of Office Message Humour – Call Logging and Recording Systems

Out of Office Message Humour

Just a little humour to break up the business day I have just sent an email to a customer and received an Out of Office Message from them, nothing strange there it is end of July after all…. Most OOO replies are business-like and straight to the point, but this one is different and it…


Call Recording for BT Versatility with added DDI bonus – Call Logging

We have just installed an 8 channel ISDN2 call recorder onto a BT Versatility phone system and whilst demonstrating it to the customer we realised that the SMDR output from the Versatility doesn’t provide the DDI number, but the call recording hardware did collect the DDI number from the ISDN line 🙂 So we modified…


KPI’s: How Do I Measure Performance Using My Phone System

KPI's

How do I measure staff KPI’s using my phone system The wish to measure KPI’s in nothing new, business owners and managers always want to know how many widgets they have sold today, this week/month/year or how much they have invoiced and gross profit etc in a given time period. Can they afford a new…


ISDN30 Call Recording System for BCM 50

Today we shipped another ISDN30 Call Recording System to South Shields in the North East of England. It will be connected to a Nortel BCM 50 to provide the company with Call Recordings and Leaderboard functionality for their Customer Services department.