the right call logging and recording software

The right call logging and recording software: How to choose the correct system to suit your business?

How to choose the right call logging and recording software to suit your business?

Making sure you get the right call logging and recording software to support the requirements of your business can be a daunting task. How do you ensure you’re getting the right features for the right price AND keeping the integrity of the software intact? If we have just one piece of advice to give you it’s research; never be afraid to ask questions of potential suppliers, and always put the needs of your business first. Here are a few of things you may wish to think about…

Identify your business’s needs

It’s somewhat impossible to begin searching for the right kind of software if you’re not completely sure what you’ll be asking of it. Think very carefully about the size of your business, the number of calls you receive every day, week, month, or year, and then work out how much data you’ll be asking your new software to store. Are there any particular features that you favour over others? Essentially, what do you need logging and recording software for? This should help you narrow your search from the start.

Choose systems for their reliability and security

While most suppliers will say they’re the most reliable and secure, it’s up to you to decide what type of package you go for. Have a look for reviews online, ask around and see what your clients and colleagues are using, and don’t be afraid to ask potential providers for testimonials. The best call logging and recording software for you will be reliable and efficient, keep all data secure, and come with back up should the software ever falter.

Ensure you’re paying the right price

Price does come into this; how much are you prepared to spend, and how much is being asked? It can be tempting to go for the cheapest software, but that won’t always be the best for your business. Similarly, the most expensive won’t always meet everything you’re looking for. What’s your budget? What kinds of package are available for that amount? Now is the time to ask about hidden extras, too. Will you be expected to pay out anything else, aside from software costs or installation fees? Providers need to be upfront if they want your business.

Always check the scalability of potential software

Yes, you need logging and recording software to support you in the now, but it also pays to look to the future. You’ll no doubt be hoping to expand your business’s reach eventually, so take a look at the scalability of your new software. Is it going to support your endeavours, or will you need to upgrade everything within a very short space of time? Choose software for its longevity, and ensure it will remain relevant to your business’s operations.

Ask for help

Don’t ever be afraid to ask for help. Providers are hoping to win your business, so it’s not unreasonable to ask them to be transparent. It’s also important to find out how they can assist you in the years ahead; do they offer installation assistance, customer support, and technical repairs? Are they available 24/7? The right software for you will come with help when YOU need it.

One of our team will be more than happy to discuss the right call logging and recording software requirements for you, and we offer free trials so that you’re completely happy before you make any commitments.

If you’d like to investigate the benefits of call logging and recording software, or dive straight into getting everything sorted, please do give us a call on 0333 0022 440, or contact us. Our team is happy to answer any further queries you may have.


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