Recent changes to credit and debit card surcharges… and what they mean for our customers

The most recent changes to credit and debit card surcharges… and what they mean for our customers  The credit card surcharge is the scourge of many shoppers; having spent a little while browsing and adding to their baskets, consumers are often brought down to earth with a ‘thud’ when they realise they’re being charged 2%…


SWOT Analysis: A simple working tool for your business

Swot analysis

What is a SWOT Analysis (and How Can You Use It?) A SWOT analysis is a useful tool for business and personally too. It looks ate identifying Strengths and Weaknesses but also helps to identify Opportunities and Threats. But how do you use it? A Simple, But Effective Tool A SWOT analysis is incredibly easy…


How to build a successful business strategy in just 5 simple steps

business strategy

The success or failure of your business hangs in the balance and depends mainly on one thing- your business strategy. A good business strategy can see your business and profit grow in the direction you want; a poor or no strategy at all is dooming your start-up to failure. It is never too late to…


Summer Lovin’: Top tips for surviving office life during the hot weather

summer lovin

“In the summer time when the weather is fine” Well, that was a nice change wasn’t it? If the great summer heatwave of June 2017 has left you wanting more, we’ve prepared a few tips for keeping cool while you’re at the office. Well, we are prone to complaining about most things, including good weather!…


Healthy work-life balance: How a healthy lifestyle can improve performance

Healthy Fitness Female Running

Healthy living equals greater performance If you want to increase performance and productivity in the workplace, you need to concentrate on the health of your staff. This includes encouraging a healthy work-life balance. By creating a healthy, safe, and positive environment for your workforce, you will feel the positive effects in regards to your business….


From Darwin to Austen: Introducing the new polymer £10

Austen Polymer tenner

The all new polymer £10 note A cock and hen; a Bill and Benner; an Ayrton Senna; a brown beer token; a Darwin; a tenner; a cockle… However you say it, £10 still spends the same in the UK. However, did you know that we’re about to get a brand new note to join the…


Business Development Strategies: The top 5 ways to grow your business

Business Development strategies

Business development techniques  Business Development strategies are vital to help you to grow your business. Although some sales strategies might also be business development strategies, business development covers far more than simply closing the deal. Know Yourself Before you begin you need to do some critical analysis of your current position. Try to look at…


The Queen’s Speech: How the government’s plans affect British businesses

The Queen’s Speech

How should your business respond to The Queen’s Speech?  Marking the state opening of parliament, The Queen’s Speech took place on Wednesday 21st June. Now the dust has settled, we’d like to take a look at what the next two years could hold for British businesses. Well, it does pay to be prepared, after all……


Why call recording and logging software should be at the top of your business’s New Year’s Resolutions

the right call logging and recording software

Allow us to be the first to say we hope you had a very Merry Christmas, and that you’re looking ahead to a prosperous New Year; though the dust has yet to settle on the shenanigans of the Christmas party we know you’re already thinking about the business year ahead, and we’re pretty sure we…


What would Santa’s call centre be like?

Santa's Call Centre

With in excess of 108 million customers, Santa’s call centre, because surely he must have one, has to be state of the art and always full of Christmas cheer. We decided to have a think about how Santa’s call centre might work and why some of his features could be adopted elsewhere too! Bells (and…