How do you deal with an angry customer on the phone

complaint handling

No matter how well you run your business, likelihood is that at some point you’ll have an angry customer to deal with. However, learning to deal with them effectively and problems in general, can easily be turned into a positive for your company. See the issue from both sides As most likely the first point…


Remaining PCI compliant through Call Recording Software

remaining pci compliant call recording

Ensuring a secure environment, being PCI compliant, when taking credit card details over the phone is essential. The Payment Card Industry Data Security Standard (PCI DSS) sets standards that require all companies to accept, process, store and transmit credit card data securely at all times. What is PCI? The Payment Card Industry Security Standards Council…