Develop your listening skills to understand what people are really saying. Listening effectively is most definitely a skill. Whether it’s listening to your customers, colleagues or even your family at home, it forms the basis of good communication. The ability to listen properly helps to build bonds, trust and relationships and should be in theory…
Imposter syndrome and how Call Recording can help Imposter syndrome is something that is becoming increasingly common in the workplace and yet many people are still unaware of it. Many of us have moments where confidence dips or even when self-doubt overtakes us, even when we’re completing tasks that we’ve done time and time again…
The nature of business is changing, expanding beyond many companies’ wildest dreams; while many firms once operated from a single site, more and more are branching out into new towns, across counties, and even internationally. While such expansion is, of course, excellent for those looking to trade on the global market, it isn’t without its…
As we’ve explored before the missed call, or unanswered call, is the bane of many businesses. Regardless of how efficient your agents are, or how up-to-date your technology, there are almost always going to be missed calls, each taking an opportunity to create a client relationship with it. Sometimes these potential customers will call back,…
If you’ve been paying attention to the blog – and there will be a test – you’ll know that our call logging and recording software has a variety of benefits, from cutting costs and improving efficiency, to tracking performance and increasing productivity. When it comes to customer experience and satisfaction, however, one advantage stands out;…
Very often people use the words personality and character when they’re describing the same thing. In some instances they seem to have almost become interchangeable, but whilst the two are connected there are distinct differences. Determining personality Of the two, personality is easier to determine. Quite often we can quickly come to assumptions as to…
As a provider of call systems we talk a lot about the art of communication. Some may say that it is THE key element in any business. You write emails, facilitate meetings, participate in conference calls, create reports, devise presentations, debate with your colleagues… the list goes on. Indeed, there’s a way to communicate right…
Do you look for the good or the bad in situations? Is your glass half empty or half full? Positive and negative thoughts can become self-fulfilling prophecies and what we expect can often come true. Embrace the middle ground If you approach something thinking that you’re going to lose, the chances are that you will….
When you need your team to perform to the highest level the obvious answer is to recruit as much top talent as possible. Or is it? Similarly to sports teams businesses need structure and a range of abilities rather than just a team of top-line talent. Or do they? There’s no i in team Particularly…