The perfect storm: How call logging and recording can assist your business following a natural disaster

Bringing winds of between 65 and 75 mph Storm Aileen has certainly made her presence felt during the last couple of days; downing trees and causing power outages, the first named storm of the season has affected numerous homes and businesses, and left commuters stranded for hours at a time. Having watched storms Harvey, Irma,…


Network security: Keeping your business safe from an ex-employee

network

Network security and your employees Ensuring that an ex-employee no longer has access to your network when he or she leaves your employment is critical for security. That may seem like an obvious statement to make but it’s amazing to note how many businesses fail to effectively manage continuing network access for a former worker….


Cyber attacks: Is your business ready to defend itself?

cyber attacks continue increase

Cyber attacks it seems, are here to stay. No-one is completely safe, with millions of occurrences reported each year, making dodging the bullet increasing difficult. Businesses of all shapes and sizes are at risk of a security breach and although they may have procedures in place to deal with them it’s worth reviewing them regularly….


Disaster Recovery: Call logging and call recording software in an emergency

Disaster Recovery: Call logging and call recording software in an emergency

How can such software protect your business and aid disaster recovery? It’s something that nobody ever really wants to think about, and yet one of the first things that every business owner must consider if they hope to keep their head above water; what would you do in an emergency? Whether that emergency is a…


The Top Benefits of Call Recording Software

The Top Benefits of Call Recording Software

The Top Benefits of Call Recording Software If you run a business which handles a lot of calls from customers, it may be a wise idea to implement some form of call recording software. Call recording software is used by the vast majority of call centres and more and more businesses are beginning to add…