Working in a call centre environment can be stressful at times and may present situations that are frustrating and difficult to deal with. However the work can be diverse and rewarding as long as you learn to handle the pressures effectively. Here are some work based tips on how to survive life in the call…
Cyber attacks it seems, are here to stay. No-one is completely safe, with millions of occurrences reported each year, making dodging the bullet increasing difficult. Businesses of all shapes and sizes are at risk of a security breach and although they may have procedures in place to deal with them it’s worth reviewing them regularly….
Top tips for keeping a healthy voice at work If a healthy voice is key to your job, keeping it healthy is essential to maintain high levels of performance. Particularly for those working in a call centre environment a hoarse voice can convey the same negative impression as someone wearing a worn-out suit. At this…
How can such software protect your business and aid disaster recovery? It’s something that nobody ever really wants to think about, and yet one of the first things that every business owner must consider if they hope to keep their head above water; what would you do in an emergency? Whether that emergency is a…
Call Logging and Call Recording Software: An essential tool for any accountant Working as an accountant isn’t just about making sure that the numbers add up correctly. They need to be able to grasp new ideas quickly, keep up to date with information and be ready to meet new clients, all whilst displaying a basic…
How call recording and call logging can achieve the right outcome in your solicitors office At some point or other we all need to access a solicitors expert knowledge. It might be for personal issues such as buying and selling property, wills and probate, divorce proceedings or personal injury claims. Maybe it will be for…
The health and social care sector in the UK is facing many challenges. The provision of quality care in nursing homes up and down the country is under threat from demands to meet efficiency saving targets whilst striving to address the needs of an ageing population. The issues are clear for all to see. Projections…
The benefits of how call logging and call recording software… impact upon any business are rather clear; such software is cost cutting, identifies and reduces inefficiencies within a company, and helps staff members to fulfil their roles with clearer motivation. In addition, as if those benefits weren’t enough, call logging and call recording programmes can…
Call Logging and Call Recording software: How did we get this far, and where do we go from here? We talk rather extensively about call logging and call recording software – it’s our business, you see – but do you know where it all began, or how it is that things have progressed so far?…