A skillful use of language to deal with angry callers

Language

Mind your language… A skillful use of language could be all it takes to calm almost any situation. In a recent blog we looked at ways to deal with an angry customer on the phone, in this article we’ll explore some of the language and phrases you can employ to help you on your way….


Keep your cool in the office: How call recording and logging software can reassure and relax office bosses

Keep your cool

While it’s safe to say that autumn is well and truly here, the summer is still clinging on as hard as it can – indeed, we’ve experienced several warmer days since September’s arrival, and will hopefully see a little more of the sun before it retires for the rest of the year. With all this…


The benefits of integrating your VoIP and Call Logging systems

VoIP

Voice over Internet Protocol (VoIP) is a communications methodology proving extremely popular for a large number of businesses. VoIP allows for the delivery of voice communications over the internet and other Internet Protocol (IP) networks. Corporate use of VoIP is on the rise due to the many benefits it offers beyond more traditional methods. Benefits…


How do you deal with an angry customer on the phone

complaint handling

No matter how well you run your business, likelihood is that at some point you’ll have an angry customer to deal with. However, learning to deal with them effectively and problems in general, can easily be turned into a positive for your company. See the issue from both sides As most likely the first point…


Remaining PCI compliant through Call Recording Software

remaining pci compliant call recording

Ensuring a secure environment, being PCI compliant, when taking credit card details over the phone is essential. The Payment Card Industry Data Security Standard (PCI DSS) sets standards that require all companies to accept, process, store and transmit credit card data securely at all times. What is PCI? The Payment Card Industry Security Standards Council…


Global business: Understanding the languages of opportunity

global business

Global Business Understanding the languages and approach to global business opportunities is increasingly important in this modern technological age. It’s one thing having those communication channels open but it can another to actually have the ability to make the most of them. Creating the right tone through language and approach to global business enquiries may…


Meetings: How to make them meaningful and productive

Meetings

How to avoid pointless workplace meetings As either a boss or employee, how many meetings truly achieve what you want them to? Do the meetings you attend always start on time and have a clear and achievable agenda? Have you ever tried to equate how much time, on average, you spend in meetings, or how…


Personal development: How investing in people can benefit everyone…

personal development

How often do you see job adverts that promise ongoing personal development within the role? For those involved in the recruitment process the key for attracting the top talent is often centred on what the role can do for an individual’s career and personal development as much as it is about the job itself. So,…


Getting through your first day back after holiday

Holiday

Where have you been on holiday this year? Have you noticed the ever so slightly more autumnal feel to the mornings just recently? Have you seen the ‘Back to School’ notices appearing in the shops of late, or, far more worryingly, the odd Christmas reference! For many of us the coming weeks may present us…