What would Santa’s call centre be like?

Santa's Call Centre

With in excess of 108 million customers, Santa’s call centre, because surely he must have one, has to be state of the art and always full of Christmas cheer. We decided to have a think about how Santa’s call centre might work and why some of his features could be adopted elsewhere too! Bells (and…


Servicing your VIP callers

VIP Callers

Obviously all your interactions are important but servicing your VIP callers correctly should be a top priority. Keeping your top clients happy and loyal to your company is vital for any business. Defining your VIP callers Just what qualifies customers to VIP callers status might be dependent on a number of factors. Whatever the reason,…


Turn negative feedback into a positive with some simple tips

Negative feedback

Negative feedback is only necessarily negative if you do nothing about it. The fact that you’re receiving and listening to feedback in the first place is a positive already. But, what now? Is there such a thing as negative feedback? Of course there is, but it’s what you do next that really counts. You obviously…


Developing a call centre culture

Call centre culture

In today’s competitive marketplace it’s important to set yourself apart from the competition. Developing a call centre culture is one way to foster successful, driven customer service agents, offering a vibrant front of house to your business. What is a call centre culture? A call centre culture defines what your business is and how you…


VoIP business features continue to evolve

VoIP business features

Continually moving with the times, new VoIP business features are constantly being developed and introduced as more organisations take advantage of the platform. VoIP (Voice over Internet Protocol) helps to improve business operations whilst adding flexibility and cutting costs and is compatible with your Lanonyx call technology. New VoIP business features Flexibility has almost become…


Why your sales team should use call recording

why your sales team should use call recording

We’ve got plenty of reasons why your sales team should use call recording software. In the world of business today you need to take advantage of every possible march you can steal on your competitors. Ensuring that your sales team is the most efficient and professional group around will go some way to enhancing your…