Call Recording for BT Versatility with added DDI bonus – Call Logging

We have just installed an 8 channel ISDN2 call recorder onto a BT Versatility phone system and whilst demonstrating it to the customer we realised that the SMDR output from the Versatility doesn’t provide the DDI number, but the call recording hardware did collect the DDI number from the ISDN line 🙂 So we modified…

KPI’s: How Do I Measure Performance Using My Phone System