Call Recording for BT Versatility with added DDI bonus – Call Logging

We have just installed an 8 channel ISDN2 call recorder onto a BT Versatility phone system and whilst demonstrating it to the customer we realised that the SMDR output from the Versatility doesn’t provide the DDI number, but the call recording hardware did collect the DDI number from the ISDN line 🙂 So we modified…


KPI’s: How Do I Measure Performance Using My Phone System

KPI's

How do I measure staff KPI’s using my phone system The wish to measure KPI’s in nothing new, business owners and managers always want to know how many widgets they have sold today, this week/month/year or how much they have invoiced and gross profit etc in a given time period. Can they afford a new…


ISDN30 Call Recording System for BCM 50

Today we shipped another ISDN30 Call Recording System to South Shields in the North East of England. It will be connected to a Nortel BCM 50 to provide the company with Call Recordings and Leaderboard functionality for their Customer Services department.


Telestat 7 Call Logging Software has arrived

We have been busy upgrading Telestat 6 and are delighted to announce we have now released Telestat 7. The main difference with Telestat 7 is you can add Call Recording Software to record your Trunk Side, ISDN2, ISDN30, Analogue or SIP Trunks. There are a fair few extra features in the Call Logging Software also,…


Teleconferencing – a cheaper alternative

During the last week I have had 3 teleconferences with suppliers and customers, all 3 use well known hosted teleconferencing services that charge 5p per minute on an 0844 number, I think that is quite reasonable for adhoc use, however…. If you are a regular/high user of teleconferencing services those costs add up, so here are…