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3 Key Benefits to having Call Logging Software every Business should know!

3 Key Benefits of Having Call Logging Software

An impression has set among every other individual that the call centres are all about hiring people to operate as agents and assign them to deal with the telephones. It is very important for the business, especially the call centres, to fully understand the call centre operations. Here we outline 3 key benefits to having…


Call Logging Services: Tips to bring your A-game in Customer Support

Call Logging Tips

Even in this hyper-connected and internet-driven world, many people prefer phone support when it comes to resolving customer’s issues and concerns. The core reason for such widespread preference is the instancy of communication and human familiarity—the ultimate trust builder. Undeniably, human-to-human interaction might be the only reason as to why customer service hasn’t experienced complete…


Phone Misuse. On their trail: Using Telestat 7 Call Logging and Recording software to stamp out phone misuse in your business

Phone Misuse - Stop it easily!

Finding out that an employee has been misusing company assets can come as a massive blow. Indeed, who wants to imagine that their own team members ever could, or would take advantage of technology reserved for business use? It may sound innocent enough, but asset misuse has the potential to devastate businesses, chipping away at…


PCI Compliance and Call Recording. Pausing and Resuming: Is your business PCI Compliant?

PCI Compliance and Call Recording

Pausing and resuming call recording: Is your business PCI compliant? If you’ve been browsing our blog posts for any length of time you’ll know, by now, the importance of recording your incoming and outgoing telephone calls. Data capture, clarity, dispute resolution and peace of mind are all of great value to business of very size,…


How can Call logging and Recording Software positively impact my overseas businesses?

Australian Call Logging and Recording

It doesn’t matter where you are in the world; our systems are designed to support your ability to communicate on a global stage. In fact, we’ve recently gone to a land down under, and now supply an increasing number of Australian businesses with the call logging and recording software they need to succeed. The positive…


Call Logging and Recording across the pond… Lanonyx heads to America

Will Call Logging and Recording work in America?

Some of our most recent customers have made inquiries from the United States of America, and we’re keen to shout about the benefits of call logging and recording that our global customers will enjoy. Hint: they’re the very same benefits that ALL of our customers are able to take advantage of. That’s right, our call…


Theatre companies: Why phones and phone calls are a good thing!

We’re sure you have your own way of requesting that mobile phones are switched off for the duration of every performance. We’re also certain you’ve got better things to think about than improving the performance of telephones on your premises. Hey, what’s one less phone spoiling a recital? However, what if we told you that…


Our call recording software has gone to Malta and beyond…

It might be hard to imagine our call recording software sunning itself on a beach on the other side of the world, but that’s what we’d like you to do – just for the time being, anyway. We might be based in sunny Manchester, England, but our software has been making waves internationally, too. Just…


The importance of call recording every phone call to maximise your potential as an SME/SMB

Perhaps you’ve heard of phone call recording. You might have implemented phone call recording software at your company. However, there’s a good chance that you’re also guilty of not using that software to its full potential. Do you treat all calls as equal, or prioritise the calls you perceive to be most important? The truth…


The benefits of call logging and recording for gadget repair and phone shops

Go, go gadget call recording! The benefits of call logging and recording for gadget repair and phone shops You don’t need us to tell you that this time is particularly busy for mobile phone and gadget shops; working in the industry you no doubt noticed a spike in interest and custom as the festive season…