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The Hung Parliament and what to expect from government now…

hung parliament

They just keep us hanging on… A Hung Parliament! Well, what can we say? A Hung Parliament! We had hoped, by now, to be able to provide answers for British businesses, regarding the results of the General Election. We had even held our collective breaths for some kind of stability as we careered towards Brexit,…


Communication: The most important key to effective leadership

communication the key

Communication – Management Technique tips: In one of our recent blog posts, we revealed the top five techniques required to be a great manager. One of these techniques was communication. There needs be a clear communication flow throughout the entire management hierarchy, and this responsibility falls on your shoulders. You need to know how to…


Election day trivia for today’s UK General Election

election

If you’re feeling a little overwhelmed by the general election allow us to intervene; compiled below are just a handful of fun facts, anecdotes, and trivia titbits to guide you through the next few days – and indeed the weeks of political unrest and upheaval that may well follow. If your office has been a…


Emotional Intelligence: Understand and relate to your employees

emotional intelligence

In one of our previous blog posts, we revealed five of the best management techniques you should be using. One of the techniques mentioned was emotional intelligence, which we are going to discuss in further detail below. Emotional intelligence is a critical characteristic for any manager in any industry. By understanding your employees and relating…


IT Support centres: Call technology to help you succeed…

IT Support centres: Call technology

The benefits of call recording and logging in IT support centres We’ll keep this introduction brief, since we’re sure you’ve heard plenty of sales spiels before. If you operate an IT support centre we’d strongly recommend investing in call logging and recording software. Indeed, there are numerous reasons why you should. Call logging and recording…


Charities should be using call recording software to their advantage: Here’s why!

charities

Call logging and call recording technology for charities We’re passionate about helping charities to realise their full potential, and understand that clear, concise communication is vital. If you’re not currently using call logging and recording software allow us to introduce a few of the benefits to you. You may well be able to revolutionise your…


Training and Development: Optimize team performance

training and development

Training and Development In the past, we’ve identified training and development as key to increasing employee motivation and loyalty, and developing people to retain as long term assets to the company. To elaborate on that, here we’re going to explore exactly what the benefits are to both employer and employee, and how to ensure the…


Delegation: A key skill all successful managers need!

delegation

Top 5 Management Techniques – Delegation We’ve previously discussed what your top five management techniques should be.  This week we’re going to look at delegation in further detail. We all know that a good manager does not do everything – instead, he or she manages the workload of others.  That means you have to be…


The upcoming general election and your business: What does it all mean?

general election

The General Election 2017 Unless you’ve been living under a rock for the last few weeks you’ll be aware that there’s a general election on the horizon. Indeed, by this time next month we’ll have discovered who will be leading us through Brexit, and running the country for the subsequent four years – and we’ll…


Management techniques: The top 5 used to improve performance…

Top 5 Management Techniques

Top 5 Management Techniques Many successful business owners subscribe to the belief that a team is only as good as its manager. For the good of your business, it’s wise to ensure that your management teams are on top of their game – and not sitting back expecting the team to do all the work….