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Do I really need a call recorder?

Do I really need a call recorder? If we wanted to keep this article short and sweet we could reply with a simple, “yes”. However, we’re required to elaborate on that answer – however true it is. You see, we believe in our software, and its inherent benefits. Call recorders have advantages for businesses of…


Can call recording help me to monitor single departments of my larger company?

Can call recording help me to monitor single departments of my larger company? Wherever possible, we try to use our blog to address your burning questions. Well, we wouldn’t be any good at our jobs if we weren’t divulging the answers that our customers needed. This last couple of weeks we have noticed a lot…


How can I see what calls we’re missing, and where?

How can I see what calls we’re missing, and where? Missed calls can mean missed opportunities, missed sales leads and missed profit. Whether the caller was ringing to ask a query, make a payment, express a complaint or apply for a job their time should matter to you – and it does matter to you….


Is there a call logging solution that will work with a hosted VoIP system?

Is there a call logging solution that will work with a hosted VoIP system? We’ve talked rather extensively about the benefits of our call logging and recording software. However, did you know that It could be applied to all kinds of telephone systems? Many customers assume that our software is only compatible with a standard…


How hairdressers and barbers can benefit from call logging software

How hairdressers and barbers can benefit from call logging software You’ve no doubt made a promise to yourself that this year will be a good one for your hair salon or barbers’ shop. Primped, primed, and ready to go you’ve worked so hard to get to where you are today. So what’s holding you back?…


When wintry conditions are here… Allow call recording and logging to stoke the fires of your business

When wintry conditions are here… Allow call recording and logging to stoke the fires of your business. You’ve no doubt felt it; more wintry conditions. While it can be tempting to snuggle up with a duvet and swear not to leave your hovel again until the sun appears, business doesn’t work like that – sorry!…


Improving your appeal in just thirty seconds: The benefits of putting your customers on hold

Improving your appeal in just thirty seconds: The benefits of putting your customers on hold Come on, admit it; how many of you learned the words to Greensleeves simply so that you could sing along with the merry on-hold music you’ve become so accustomed to hearing? Whether it’s Greensleeves, Vivaldi’s Four Seasons, or another easy-listening…


Recent changes to credit and debit card surcharges… and what they mean for our customers

The most recent changes to credit and debit card surcharges… and what they mean for our customers  The credit card surcharge is the scourge of many shoppers; having spent a little while browsing and adding to their baskets, consumers are often brought down to earth with a ‘thud’ when they realise they’re being charged 2%…


The benefits of automatic call reports

automatic call reports

We’d like to use this blog post as an opportunity to explore one of our software’s more specific benefits; automatic call reports. You’ve no doubt heard us mention the perk of automatic call reports during our more general blogs. However, do you really understand the benefits of such a tool – and are you putting…


Improving your appeal in just thirty seconds: The benefits of putting your customers on hold

Come on, admit it; how many of you learned the words to Greensleeves simply so that you could sing along with the merry on-hold music you’ve become so accustomed to hearing? Whether it’s Greensleeves, Vivaldi’s Four Seasons, or another easy-listening mash-up, on-hold music does have its benefits. After all, how else would customers know that…