Call centres are more than just hiring people and assigning them a task to deal with phone calls. It is about making a sale that could benefit the business in every way. It has been observed though that many companies face countless problems in managing their call agents and helping them improve. With the help…
An impression has set among every other individual that the call centres are all about hiring people to operate as agents and assign them to deal with the telephones. It is very important for the business, especially the call centres, to fully understand the call centre operations. Here we outline 3 key benefits to having…
Even in this hyper-connected and internet-driven world, many people prefer phone support when it comes to resolving customer’s issues and concerns. The core reason for such widespread preference is the instancy of communication and human familiarity—the ultimate trust builder. Undeniably, human-to-human interaction might be the only reason as to why customer service hasn’t experienced complete…
Finding out that an employee has been misusing company assets can come as a massive blow. Indeed, who wants to imagine that their own team members ever could, or would take advantage of technology reserved for business use? It may sound innocent enough, but asset misuse has the potential to devastate businesses, chipping away at…
Pausing and resuming call recording: Is your business PCI compliant? If you’ve been browsing our blog posts for any length of time you’ll know, by now, the importance of recording your incoming and outgoing telephone calls. Data capture, clarity, dispute resolution and peace of mind are all of great value to business of very size,…
It doesn’t matter where you are in the world; our systems are designed to support your ability to communicate on a global stage. In fact, we’ve recently gone to a land down under, and now supply an increasing number of Australian businesses with the call logging and recording software they need to succeed. The positive…
Some of our most recent customers have made inquiries from the United States of America, and we’re keen to shout about the benefits of call logging and recording that our global customers will enjoy. Hint: they’re the very same benefits that ALL of our customers are able to take advantage of. That’s right, our call…
We’re sure you have your own way of requesting that mobile phones are switched off for the duration of every performance. We’re also certain you’ve got better things to think about than improving the performance of telephones on your premises. Hey, what’s one less phone spoiling a recital? However, what if we told you that…
It might be hard to imagine our call recording software sunning itself on a beach on the other side of the world, but that’s what we’d like you to do – just for the time being, anyway. We might be based in sunny Manchester, England, but our software has been making waves internationally, too. Just…
Perhaps you’ve heard of phone call recording. You might have implemented phone call recording software at your company. However, there’s a good chance that you’re also guilty of not using that software to its full potential. Do you treat all calls as equal, or prioritise the calls you perceive to be most important? The truth…