A Workable Call Centre Policy for Smartphone Use

A Workable Call Centre Policy for Smartphone Use

Smartphones and Smartphone use is everywhere. Whether you are in the office or doing groceries, you carry your smartphone wherever you go. The temptation to scroll the social media feed every once in a while is now a hard-to-break habit of many—the sales and call centre agents included. Excessive use of personal phones in call…


Call strategy 101: what does it take to form an effective inbound call strategy?

Inbound Call Strategy 101 What does it take to be effective

Make sure your Inbound Call Strategy is in place and working well for your business. Whenever a customer faces issues, he needs an immediate solution. When it comes to phone communications, inbound calls are rudimental to customer support and service. Once the inbound call is put through, everything should be seamless to the customer and…


The Stress Triggers at Call Centres, how our Telestat Call Logging Software can help

Stress in Call Centres, how our Telestat Call Logging Software can help

Stress within every workplace environment is pervasive, be it a call centre or a marketing agency. Stress within the call centre not only impacts the performance of the call agent, but it also affects the success and growth rates of the company. To combat the causes of stress within the call centre, the managers need…


4 Noticeable Pros and Cons of Using our Telestat Call Logging Software

4 Noticeable Pros and Cons of Using our Telestat Call Logging Software

Call logging systems have become an essential asset for almost every other industry. No matter whether you own a Call Centre or a Law Firm, call logging software is a useful tool. In order to broaden your knowledge, some pros and cons of using our Telestat call logging software in an organisation have been communicated…


5 Benefits of Remote Employee Phone Monitoring

Remote Employee Phone Monitoring

Managing and handling remote employees could be daunting for most managers as they have to ensure that the team is working on full potential and efficiency. Lack of remote employee phone monitoring leaves the managers to do a lot of guesswork about the activity and performance of the employees. Fortunately, there are multitudes of software…


How can employee monitoring enhance your data security plan?

How can employee monitoring enhance your data security plan

In the world of digitally managed business processes and strategies, having a data protection and security plan is the primary concern of every business organisation. Regardless of the size and category of the organisation, losing high-profile data and confidential information could be devastating. Ever since the digitalisation of the business world, high-profile cyber-attacks have increased…


What You Need to Know About Call Recording Software for your Business: Lesson 101

What are the benefits of our call recording software for your business

Call Recording Software is more like a savior for many businesses. Organisations these days that are highly focused on achieving bigger markets and aim for massive profits. In order to meet the numbers, they are needed to enhance their sales and call recording software serves helps with this. Is it legal to record calls? Even…


Can you afford to go without call logging and recording software? Curbing disputes and improving productivity

Improve Productivity

It doesn’t matter how small or large your company, the chances are that disputes and not being able to improve productivity are equally capable of striking fear into your heart. After all, there are few businesses that can carry on undaunted in the face of failing efficiency, or questions regarding their competency – not to…


The benefits of Call Logging Software for Colleges and Universities: Back to school

The benefits of Call Logging Software for Colleges and Universities

By now colleges and universities across the land will have settled into their stride, and are no doubt looking forward to getting yet another new year underway following the excitement of Christmas. With any luck those teething problems that often accompany earlier terms will be well on their way towards resolution. Timetables, administration errors and…


3 Key Benefits to having Call Logging Software every Business should know!

3 Key Benefits of Having Call Logging Software

An impression has set among every other individual that the call centres are all about hiring people to operate as agents and assign them to deal with the telephones. It is very important for the business, especially the call centres, to fully understand the call centre operations. Here we outline 3 key benefits to having…