An impression has set among every other individual that the call centres are all about hiring people to operate as agents and assign them to deal with the telephones. It is very important for the business, especially the call centres, to fully understand the call centre operations. Here we outline 3 key benefits to having…
Even in this hyper-connected and internet-driven world, many people prefer phone support when it comes to resolving customer’s issues and concerns. The core reason for such widespread preference is the instancy of communication and human familiarity—the ultimate trust builder. Undeniably, human-to-human interaction might be the only reason as to why customer service hasn’t experienced complete…
Finding out that an employee has been misusing company assets can come as a massive blow. Indeed, who wants to imagine that their own team members ever could, or would take advantage of technology reserved for business use? It may sound innocent enough, but asset misuse has the potential to devastate businesses, chipping away at…
Pausing and resuming call recording: Is your business PCI compliant? If you’ve been browsing our blog posts for any length of time you’ll know, by now, the importance of recording your incoming and outgoing telephone calls. Data capture, clarity, dispute resolution and peace of mind are all of great value to business of very size,…
It doesn’t matter where you are in the world; our systems are designed to support your ability to communicate on a global stage. In fact, we’ve recently gone to a land down under, and now supply an increasing number of Australian businesses with the call logging and recording software they need to succeed. The positive…
Some of our most recent customers have made inquiries from the United States of America, and we’re keen to shout about the benefits of call logging and recording that our global customers will enjoy. Hint: they’re the very same benefits that ALL of our customers are able to take advantage of. That’s right, our call…
We’re sure you have your own way of requesting that mobile phones are switched off for the duration of every performance. We’re also certain you’ve got better things to think about than improving the performance of telephones on your premises. Hey, what’s one less phone spoiling a recital? However, what if we told you that…
Go, go gadget call recording! The benefits of call logging and recording for gadget repair and phone shops You don’t need us to tell you that this time is particularly busy for mobile phone and gadget shops; working in the industry you no doubt noticed a spike in interest and custom as the festive season…
Calling all water and electricity companies: Call logging and recording software could be the answer you’ve been searching for Listen up, utility companies: we’ve got something to shout about. As another new year rolls around you’re no doubt hoping to harness as many leads, and possibilities as you can in the coming twelve months. It’s…
Lean on us: How we can be of assistance to dedicated IT support teams IT support teams are the backbone of modern businesses, providing dedicated, and unwavering advice and practical solutions to a myriad of problems. If you work in IT you’ll understand how important it is that you remain at the top of your…