The benefits of call logging and recording for gadget repair and phone shops

Go, go gadget call recording! The benefits of call logging and recording for gadget repair and phone shops

You don’t need us to tell you that this time is particularly busy for mobile phone and gadget shops; working in the industry you no doubt noticed a spike in interest and custom as the festive season began to engulf us all. Whether you specialise in phones and accessories, technology, or gadgets, we’re sure you’ve been doing a roaring trade this Christmas. After all, consumers are always on the lookout for the latest trends and greatest gadgets when it comes to giving generously, and thoughtfully.

So, how can we help you?

We’re sure that you’ve started to think about the year ahead, including how you might cope with the next seasonal rush a little more efficiently. There’s no such thing as being too prepared when it comes to business, after all. As you look forward to a busy, and prosperous twelve months we’d like to introduce a few benefits that our call logging and recording software could offer your gadget business or phone shop. Well, the time for making New Years’ Resolutions is upon us.

Our software can help you to…

Keep up with unanswered calls

Unanswered calls are the blight of businesses everywhere. How many calls have you missed today while your sales representatives have been busy on the shop floor? Is there anything you could be doing to keep up with the demand for your attention? Of course there is – and we’ve got your solution. Our call logging software will record the details of every customer that contacts you by telephone, whether their call was answered or not. As and when they’re able, your team members can then call customers back and recapture that sale.

Improve your customer service capabilities

We’re sure you’re always looking for new, and better ways to serve your customers. Working, as you do, at the forefront of technology and communication, the service you provide is everything. Our call recording software will make it easier than ever to provide efficient, and effective training to your team members; by recording each call, and monitoring every transaction you’ll be able to pick and choose the shining examples, and less favourable moments to ensure that everyone is on the same page.

Provide better training for brand new staff members

Similarly, it’s important to ensure that new team members are given the best possible start in their new role. How better for them to learn, than by listening to previous phone calls and interactions to see how it’s done? Your job as an employer is to let each and every new employee know what’s expected of him or her. With our call recording software you can do just that, picking and choosing the best and worst examples of customer service so that your new team can hit the ground running.

Cut the cost of your telephone usage

You probably spend a great deal of your day offering lower tariffs, and cost-cutting advice to your mobile phone customers. How is it, then, that your own telephone bills are still so high? Our call logging software could put a stop to unnecessary bills and sky-high fees. Simple, yet effective our software monitors inbound and outbound calls and records the amounts you’re spending each hour of every day; if unnecessary, and expensive calls are being made you’ll soon find out and be able to alter your company policy.

If you’ve noticed a new need for call logging or recording software please do contact us; we’d be happy to discuss everything that we know about the industry – which happens to be rather a lot! Similarly, if you’re on the lookout for something more effective than your existing software we’d also like to hear from you. There’s a free demo available for download from our website; what have you got to lose?

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