How to record your calls

How to record your calls: A beginner’s guide to call recording

The Lanonyx guide on how to record your calls

You may understand the benefits of call recording, but would you know how to  record your calls or go about capturing every conversation? Whether for business or personal use, call recording is becoming increasingly sought after; we have the technology, so why not use it? However, would you know how to make the most of call recording software, or where to begin your search? If not, we suggest you keep reading; welcome to our beginner’s guide on how to record your calls.

First thing’s first…

Is it legal for you to record calls? According to the Regulations of Investigatory Powers Act of 2000, it’s legal to record a telephone call if the contents of that call are for your own, private use. The moment you make the recording public you could be breaking the law. If you are recording a call for the purpose of conducting an interview, taking a statement, or compiling research, you must get the other person’s permission to use the call. For some businesses, including those in financial sectors, recording calls is not only a good idea, but also legality. Do you know where you stand when it comes to call recording?

Recording calls on a landline

The simplest way to record a phone call is with an adapter, which can be bought from many electronic stores. The adapter plugs directly into your phone socket, and is then connected to a recording device, such as your PC, via a cable. Cost effective and easy to use, these kinds of adapters are ideal for personal use and small to medium offices – as long as you have a modem, that is. Other means of recording calls on a landline include coil pickup microphones, inline recording devices, using your phone’s speakerphone function, or installing a stand-alone recorder. For larger offices, we’d suggest specialist software; such as Telestat’s call recording software. You can find out more about that a little later…

Recording calls on ISDN

Due to their proprietary nature it’s not possible to record calls made or received via digital lines. The easiest way to record a call on a digital line is by using a handset adaptor, which will convert a digital signal into an analogue signal for the purpose of call recording. Although it’s a handy hack, a handset adapter won’t be suitable for all businesses. Indeed, larger scale operations may wish to consider a digital telephony card, which is configured for a particular line. Though expensive, it is one of the most efficient ways of recording calls with ISDN.   

Recording calls on a mobile, smartphone, or android phone

If you’re in the habit of recording calls, or you need to do so for business, it’s unlikely you’ll be able to pick and choose where you take those calls; not everyone is going to be able to reach you on your landline at all times, after all. Besides, mobile phones are an integral part of lives these days. So, how do you ensure you’re able to record calls when you’re out and about? As with most things these days, there’s an app for that. From Google Voice and Recordator, to Call Recorder ACR, Call Recorder Free, TapeACall, Total Recall, and WePhone, there are a myriad of call recording apps out there – as well as those, such as Voice Memos, that are built into phones. Each app has its benefits, but be mindful that some work better than others to fulfill your recording needs.

Telestat’s solution

Regardless of the size of your business we’re here to help, with a software solution that will manage compliance, dispute resolution, training, and compatibility. Our Telestat software will allow you to replay any phone call you wish, ensuring that customer satisfaction and employee productivity are closely monitored at all times. Not only will you benefit from clear, innovative call recording, but your business will also have access to twenty-four hour support; installation is so straightforward we can do it for you. When call recording is this easy, and such great value for money, you can’t go wrong.

If you have any queries pertaining to your Telestat call recording software please do visit our trouble-shooting page. There’s a chance your query has already been addressed, and answered in its own ‘How to’ video. Please do contact us or give us a call on 0333 0022 440  if you’ve yet to discover the benefits of Telestat call recording software; one of our team members will be happy to discuss the benefits of how to record calls with you.

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