How can I track the progress and performance of my sales employees?

Performance

If you operate a busy sales floor, or run a business that is spread across more than one office, you’ll know that keeping track of employees and charting their performance and progress can be something of a headache; you need clear, concise data in order to analyse the efficiency of your sales team, but where…


How can I measure the efficiency of my inbound customer support employees?

How can I measure the efficiency of my inbound customer support employees?

The Lanonyx Real-Time Leader-Board can drive efficiency  When it comes to managing an inbound customer support centre efficiency is everything; after all, such centres are the front-line of your company, and must be seen to be doing everything they can to answer questions, resolve issues, and pass on positive and negative reviews – and without…


Maximise your sales team performance with call recording software

Maximise your sales team performance with call recording software

How your sales team can benefit from call recording software What are the primary objectives for your sales team? First and foremost you want them to attract new customers, but maintaining your current ones will also be high up on the list. Such objectives are key whatever the size, industry sector or geography of the…


Do you use multiple devices for work?

Multiple devices

The ready availability of Wi-Fi means that almost anywhere can be your office and a range of multiple devices can be used for work. Visit any branch of Costa, Starbucks, even McDonald’s and look around at the amount of people there are using a laptop or tablet, or maybe even both, as well as having…


Call Centre working: a quick guide to the skills you need

Call Centre Working

Hints and tips from Lanonyx for Call Centre working Call centre working can often be hard and frustrating all at the same time. But, there’s also a great deal of pride to be taken from doing a great job for customers while simultaneously developing a wide range of practical and impressively transferable skills. So what…


How your employees might be increasing the risk of a data security breach

Data Security

Data security breaches are seemingly on the rise. You’ll regularly see news items highlighting the latest attack carried out by professional data thieves and hackers. But, the truth is that the vast majority of data security issues usually start with an employee mistake or best practice oversight. Although most work places will have policies in…