Ah, Black Friday; you’ve no doubt heard of it and, as a business, have probably been mixed up in the chaos that always ensues at this time of year at least once or twice. So what is it, and how is it that one single day is so capable of rendering consumers a brawling mass,…
On-hold music tips to avoid hang-ups On-hold music is just one of those things in business that whatever you do you’re not going to get 100% right! But, with some attention to detail there are ways to make it more agreeable to most users. Please don’t let me be misunderstood If customers are commenting on…
How the building trade can benefit from Call Logging and Call Recording software On the face of it the idea of call logging and recording software for the building trade might not seem like an obvious fit. But, whether you’re in the business of fitting carpets, making over skirting boards, laying down floorboards, plumbing in…
Taxi companies: All hail call logging and call recording software… You shouldn’t ignore the importance of call technology to taxi companies. If you operate or work for a taxi firm, or you’ve ever required the assistance of a cab, you’ll know how integral an efficient telephone service is to operations; in these days of technological advancement…
As everyone prepares to celebrate Bonfire Night this 5th November listen out for the pops, fizzes, and whistles hanging in the air; no, not the fireworks happening in the skies all around you, but the sounds of your business taking off with a bang. You see, as Christmas approaches and you race to fulfill orders…
Halloween; a time of year when it’s alright to scare your co-workers silly, socially acceptable to dress up as the most repulsive character you can think of, and positively encouraged to eat your body weight in sugary treats. While the nightmares associated with this time of year are usually constructed by the media, and tend…
Location, location, location! We’re lead to believe that in terms of a property, these are the three most important pieces of criteria! But, is the same thing true in regard of your call centre? Is location really that important? Perception against fact Look across research carried out about call centre experiences and it would appear…
You might think that voicemail offers the perfect solution to accessing your customers’ needs around the clock. It certainly offers a workable solution, but is it the right one? The true cost of voicemail Ideally, as a business, you want your door to be always open to customers, particularly if your marketplace goes beyond the…
Customer relations: The key to business success You can’t imagine anyone doubting the importance of good customer relations. But, if it’s an area that you’ve identified as requiring improvement or development it’s important to ensure you get it right. For different businesses customer relations can mean subtly different things, but there’s no underestimating the need…
While it’s safe to say that autumn is well and truly here, the summer is still clinging on as hard as it can – indeed, we’ve experienced several warmer days since September’s arrival, and will hopefully see a little more of the sun before it retires for the rest of the year. With all this…