Voice over Internet Protocol (VoIP) is a communications methodology proving extremely popular for a large number of businesses. VoIP allows for the delivery of voice communications over the internet and other Internet Protocol (IP) networks. Corporate use of VoIP is on the rise due to the many benefits it offers beyond more traditional methods. Benefits…
How often do you see job adverts that promise ongoing personal development within the role? For those involved in the recruitment process the key for attracting the top talent is often centred on what the role can do for an individual’s career and personal development as much as it is about the job itself. So,…
Where have you been on holiday this year? Have you noticed the ever so slightly more autumnal feel to the mornings just recently? Have you seen the ‘Back to School’ notices appearing in the shops of late, or, far more worryingly, the odd Christmas reference! For many of us the coming weeks may present us…
The nature of business is changing, expanding beyond many companies’ wildest dreams; while many firms once operated from a single site, more and more are branching out into new towns, across counties, and even internationally. While such expansion is, of course, excellent for those looking to trade on the global market, it isn’t without its…
As we’ve explored before the missed call, or unanswered call, is the bane of many businesses. Regardless of how efficient your agents are, or how up-to-date your technology, there are almost always going to be missed calls, each taking an opportunity to create a client relationship with it. Sometimes these potential customers will call back,…
If you’ve been paying attention to the blog – and there will be a test – you’ll know that our call logging and recording software has a variety of benefits, from cutting costs and improving efficiency, to tracking performance and increasing productivity. When it comes to customer experience and satisfaction, however, one advantage stands out;…
As a provider of call systems we talk a lot about the art of communication. Some may say that it is THE key element in any business. You write emails, facilitate meetings, participate in conference calls, create reports, devise presentations, debate with your colleagues… the list goes on. Indeed, there’s a way to communicate right…
Your confidential information may be at risk and you don’t even know it. For most of us, life is just one big rush and we’re constantly looking for ways to save time and be more efficient. However, what looks at first like a great time-saving innovation might actually cost you more time and resource in…
Self-doubt can be a factor that inhibits many of us at one time or another. As managers or leaders we often encounter situations where colleagues and staff maybe struggle to appreciate their true worth or ability. So, how do you help people re-evaluate their qualities and manage their self-doubt effectively? What not to do Although…
The Ladder of inference: How Call recording software can help… Most people on many occasions are bound to have dealt with the awkward situation resulting from a misunderstanding; where one person will make a comment with no hostility or spite attached to it, but it is received as though there were. This can leave the…