Will Call Logging and Recording work in America?

Call Logging and Recording across the pond… Lanonyx heads to America

Some of our most recent customers have made inquiries from the United States of America, and we’re keen to shout about the benefits of call logging and recording that our global customers will enjoy. Hint: they’re the very same benefits that ALL of our customers are able to take advantage of. That’s right, our call logging and recording software works just as well, wherever you are in the world.

We’ve spent many, many hours refining our software to ensure it’s always primed to support your business to the best of its ability. We’ve considered time, efficiency and cost, as well as a few perks that may not be immediately obvious to those looking to streamline operations. Put simply, we’re the best that we can be so your organisation can quickly follow suit – regardless of where you are in the world.

Our two systems complement one another brilliantly. Whether you’re hoping to save time and money, or need better training practices we’re here for you.

Our call logging software is so easy to launch

Telestat 7 connects to any enabled phone system via network or serial connection, and can be read via file or installed remotely if you wish. This means we’re available to help businesses of every kind, whatever time zone you occupy, even in America. Our dedicated team is on hand to assist with remote training, too, so you’ll never be left in the dark.

It can increase customer satisfaction

Our software can tell you how long a customer was waiting before their call was answered, and will show exactly how long their purchase, query or complaint took to handle. This will give you a better insight into customer satisfaction, and the productivity of your staff. What’s more, since each call is logged you’ll be able to return any missed calls and recapture those wandering leads.

Call logging captures valuable data

Your new system will tell you every single call’s time and length, the destination they called from and the number of calls you’ve let go. You’ll be able to clarify who’s called and when, and whether you’ve any repeat callers who need your attention. Telestat 7 creates unlimited scheduled reports, and can be used to make reports on an ad-hoc basis, too. In fact, there’s very little you won’t know about your callers and their habits.

Our call recording software can monitor staff performance

With Telestat 7 you’ll be able to keep a closer eye on your staff members in America to ensure everyone is working effectively and efficiently. Whenever there’s doubt your call recording equipment will confirm productivity, and help you to correct problems before customers are lost. We can help you to keep tabs on compliance, and keep your business the right side of the law, too.

It will make training a breeze

“All calls are recorded for quality and training purposes…” Yup, we can do that too. It can be difficult to maintain your company’s high standards when trainees are expected to hit ground running. However, enabling these new employees to listen to, and digest positive and negative examples of calls will help them to understand exactly what’s expected of them. You’ll be able to listen in on any number of calls from their very first moment on the floor, and ensure everyone is working to the same standards.

Disputes are a thing of the past

Was something promised and not delivered? Did a member of your team provide inaccurate information during a transaction? Miscommunication is a common cause of disputes. Call recording will enable you to get to the truth quickly and easily, and help you to resolve disputes before they escalate. These recordings are invaluable sources of evidence should the need arise, too. Will work in America.

As with our call logging software, call recording software is so quick and simple to install. We’re available remotely for all of your installation and training queries, too. If you have any queries please don’t hesitate to give us a call, or drop us an email. We’re a friendly bunch, and we’re ready to help your business right now.

If you would rather have a look yourself, please download our free trial.

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