It doesn’t matter where you are in the world; our systems are designed to support your ability to communicate on a global stage. In fact, we’ve recently gone to a land down under, and now supply an increasing number of Australian businesses with the call logging and recording software they need to succeed. The positive impacts of call logging and recording software cannot be overstated. Whether you’re looking to save money, conserve time or increase productivity, we’re with you every step of the way.
UK-based or further afield, take a look at the benefits you could soon be enjoying…
We’re open all hours… via email
We’d like to reassure our overseas customers (Australian or not!) that we’re available whenever they need us. Yup, even clients in Australia. Sure, we have regular office hours. However, we also have a dedicated 24-hour email support system, which is open for troubleshooting regardless of day or time. We’re confident in our software’s ability to deliver results, but that doesn’t mean you won’t have questions from time to time. Ask away, we’ll always get back to you.
We can drive costs down
There can be little denying that keeping up with the global marketplace costs money. While watching your company grow is satisfying beyond belief, there are now likely to be a few more costs to think about – least of all the expense of keeping in contact with overseas customers. Our call logging software produces countless scheduled reports, as well as those requested on an ad-hoc basis. These can identify frequently called territories, how long calls are lasting for, and how much they’re costing. What you do with that information is up to you, but we’d recommend curbing unnecessary calls and investigating in a call plan that best suits the needs of your business.
We can improve productivity
Our system logs and records every incoming and outgoing call, which means you’ll have plenty of opportunities to ensure everyone is working to the best of their ability. Are your Australian sales teams making the right claims? Is your complaints department keeping on top of concerns? At every turn you’ll be able to assess performance and productivity, and provide perfect examples during staff training sessions. You can even automate everything so that there is no additional work load. You’ll soon find that the most effective teams hit the ground running.
Our wallboards display transparent results
Are you worried about converting those call logs into data your Australian team members care about? Our wallboard can help. Within minutes of installation you’ll be able to relay all manner of data to your sales floor, including the number of calls received, the length of time those calls lasted for, and the number of potential leads that have been captured. The wallboard has customisable columns, and can be programmed to play certain sounds when targets are reached. If there’s one thing that works, it’s a little healthy competition.
We can improve your response time… and customer satisfaction!
We know that you value your customers’ calls. However, long waits in line to speak to an operator don’t do much for client confidence. Our call logging software can show how long callers have waited to speak to someone, as well as helping you to take action to reduce those figures. It can also indicate calling patterns, and a particular need for additional staffing. Oh, and missed calls? While we can’t always prevent customers from hanging up, we CAN capture their details so that team members can call them back.
The world of business is moving faster than ever, and it can be difficult to know how to catch up. We’re on your side. With fast, efficient, accurate and cost-effective telecommunications systems in place you’ll stand a chance of keeping you heads above water. Who knows, you may even begin to soar above your competition. Please do contact us to see how we can help you.
If you would like to have a look yourself, please download the free trial.