In any situation in life individuals need to feel that they can be themselves. At work this is essential in order to get employees to engage fully into a team. In an effectively closed environment where a worker may fear reprisals if certain personal information is revealed it will impact negatively on their involvement and…
Helping employees develop skills and change attitudes is an important part of any business. But, it can be a challenging process at best. To achieve the best results requires leadership and management but can be an ultimately rewarding experience when successful. The key to changing and developing employees is determined directly by the ability of…
Revenue and productivity are key determiners for any business and if either shows signs of falling, urgent measures are needed to reverse the slide. Offering training to employees whether simply consolidating existing knowledge or broadening horizons through new disciplines, can serve to empower and engage, in turn revitalising performance and aid productivity within the organisation….
What exactly is a clean desk policy? A clean desk policy is where employees are directed keep desk spaces clear and tidy at all times. But rather than simply making the office look good it also makes it easier to place specific emphasis on the management and protection of sensitive information. For some a clean desk…
Mobile devices For workers across any number of sectors, tablets are replacing their computer, laptop or other devices as their primary mobile work device. For workplace Data Security Managers and IT Asset Managers, keeping an eye on all of these mobile devices whilst making sure that they remain both fit for purpose and secure can…
The ready availability of Wi-Fi means that almost anywhere can be your office and a range of multiple devices can be used for work. Visit any branch of Costa, Starbucks, even McDonald’s and look around at the amount of people there are using a laptop or tablet, or maybe even both, as well as having…
Hints and tips from Lanonyx for Call Centre working Call centre working can often be hard and frustrating all at the same time. But, there’s also a great deal of pride to be taken from doing a great job for customers while simultaneously developing a wide range of practical and impressively transferable skills. So what…
Data security breaches are seemingly on the rise. You’ll regularly see news items highlighting the latest attack carried out by professional data thieves and hackers. But, the truth is that the vast majority of data security issues usually start with an employee mistake or best practice oversight. Although most work places will have policies in…
Working in a call centre environment can be stressful at times and may present situations that are frustrating and difficult to deal with. However the work can be diverse and rewarding as long as you learn to handle the pressures effectively. Here are some work based tips on how to survive life in the call…
Top tips for keeping a healthy voice at work If a healthy voice is key to your job, keeping it healthy is essential to maintain high levels of performance. Particularly for those working in a call centre environment a hoarse voice can convey the same negative impression as someone wearing a worn-out suit. At this…