The upcoming general election and your business: What does it all mean?

general election

The General Election 2017 Unless you’ve been living under a rock for the last few weeks you’ll be aware that there’s a general election on the horizon. Indeed, by this time next month we’ll have discovered who will be leading us through Brexit, and running the country for the subsequent four years – and we’ll…


Management techniques: The top 5 used to improve performance…

Top 5 Management Techniques

Top 5 Management Techniques Many successful business owners subscribe to the belief that a team is only as good as its manager. For the good of your business, it’s wise to ensure that your management teams are on top of their game – and not sitting back expecting the team to do all the work….


Top tips for creating cracking outbound call scripts

scripts

The Art of writing engaging scripts If you work in sales of any kind you’ll understand the importance of cracking outbound scripts; arming your sales representatives with the right words, and the capability to deliver them, will make all the difference between converted leads and lost sales. So, what makes a really good script? Luckily…


Social Media Marketing: Are YOU missing out on the benefits?

Social media

If you’re not already on social media as a business, and after reading last week’s top tips on social media marketing, are looking at creating a profile for yourself, then you may be interested to read about the advantages below. These days, you can’t get away from social media – which, from a marketing point…


Social Media Marketing: Top 5 Tips you should be using

social media marketing

Social Media Marketing Whether you’re posting photos on Instagram, discussing politics on Twitter or indulging in meme wars on Facebook, social media marketing is an integral part of daily life.  Savvy marketing campaigns build a relationship between customer and product; a task social media is ideally suited to. But, where do you begin? How do…


How to record your calls: A beginner’s guide to call recording

How to record your calls

The Lanonyx guide on how to record your calls You may understand the benefits of call recording, but would you know how to  record your calls or go about capturing every conversation? Whether for business or personal use, call recording is becoming increasingly sought after; we have the technology, so why not use it? However,…


Complaint handling: Are you dealing with telephone complaints effectively?

complaint handling

Complaint handling: Are you getting it right? Everyone who runs a business will come across a complaint at some time or other. It may be about the service received, the product quality is unsatisfactory, or even a fly in the soup. Whatever the reason for the complaint the most important factor now is how you…


Motivation: the art of maximising potential in your business

The power of motivation

The power of motivation From Winston Churchill to David Brent, motivation has been a key component in every leader’s arsenal. Get it right and you can have a deep and thoughtful impact upon your team, deliver results that make your competitors marvel at your supremacy, leave a legacy of quotes for generations to benefit from,…


Sense check your call recording techniques to improve agent performance

sense check

  Sense Check your technology: Are you getting the maximum benefit from your call recording system?  A quick and simple sense check of how you use your call recording system can help identify areas whereby you can increase productivity, service, and efficiency just by utilising the technology at your disposal. Here we will look at four…


Pre-recorded Audio Marketing – New ways to market your business

Pre-recorded Audio

Using call recording in the real world: Email marketing and the use of pre-recorded audio We’ve covered the professional uses of call recording and call logging software in quite some detail. From improved training and efficiency, to complaints handling and customer satisfaction, all companies should be investing in call recording equipment these days. However, did…