New businesses and call technology
We’ve talked rather extensively on the specific benefits of call recording for numerous industries. However, call recording software is an excellent investment for new businesses of every shape and size – particularly those just starting out. Take a moment, if you will, and familiarise yourself with the benefits YOUR new business could be reaping…
Remain compliant
Compliance is a buzzword in modern business. It’s absolutely essential that new businesses keep up to date with the latest laws and regulations, or it risks failing before it’s begun. Businesses operating within the finance industry are particularly affected by compliance laws, as are those taking secure payments. Don’t leave anything to chance, and ensure you’re operating within the law with call recording equipment.
Monitor staff productivity
New businesses rely on their employees to create and maintain the standards by which the brand will become known. If you’d like an easy way to monitor what staff are saying and how clients are being handled call recording provides a reliable, secure opportunity to do just that. Call recording can also reassure you that your staff is working at its best; consistent productivity is vital for new businesses.
Quell complaints and remedy disputes
All businesses, regardless of their age, are at risk of disputes. It’s just part and parcel of modern life, we’re afraid. Call recording offers excellent assurances in such instances. When a complaint is made, recorded calls are an easy remedy to issues of ‘he said, she said’. What’s more, should matter be taken further you’ll always have the evidence that your employee or associate conducted him or herself appropriately. You are required by law to declare that your calls are recorded; sometimes this simple sentence is enough to deter those who might be seeking an argument.
Keep tabs on data
Although we’ve no doubt your staff are well-trained and prepared for the task at hand it’s perfectly possible for things to get lost in translation. Do your team members take notes as they’re working? Are there lots of important details needed during each period of contact? Was the customer particularly quick, difficult to understand, or muffled? Important information is easy to miss the first time, which is where call recording comes in. Our software makes it quick and easy to access specific calls, and to replay as much or as little of the communication as you wish.
Coach your team as business booms
The endgame for all new businesses is to get bigger and better. Well, we’ve all got ambitions. Call recording can be a great way to facilitate your business’s boom, enabling you to play successful, and not-so-successful calls to team members. Where have they been going wrong? Where could they improve? Workshops that focus on pre-recorded calls and existing customer interactions will help your team to channel their energy where it needs to be.
Get to know your hottest leads
Recorded calls are vital to marketing departments. Indeed, they’ll be particularly useful to your brand new marketing department. By listening to client interactions, those in the know will be able to work out what your target market is, and how they react to certain sales patters. With such information your marketing team can build a buyer profile, and enable you to have more successful interactions with your audience.
Create great customer service
Above all, call recording will help your business to be more customer-friendly, mapping your evolution from brand new business to booming brand. Each call is another piece in your customer service jigsaw, ensuring your provision is always the best it can be. Do you know your products as well as you should? Have you listened carefully to your customers’ stories? Do you really listen to valid constructive criticism? With call recording you’ve all of that information at your fingertips.
Please do contact us or give us a call on 0333 0022 440 if you’d like to learn more. Call recording and its associated logging software are necessary investments for your business. We’re something of experts when it comes to call recording, and will happily discuss any questions you might have. What’s more, we’ve free trials of all our software available; we can’t say fairer than that!