The how and why of monitoring specific extensions at your business

The how and why of monitoring specific extensions at your business

There are numerous reasons why you might want to monitor your business’s phone calls. Call logging enables business owners and managers to gauge the productivity of their office or sales floor, and reinforce compliance. It can also be useful for cost management, dispute handling, and training purposes, as well as for staff member incentives. In fact, when you come to think of it, call logging makes an awful lot of business sense.

Why would you want to monitor certain extensions, though? Doesn’t that show a degree of mistrust? While we’d be tempted to agree with you we’ve seen the benefits of our call logging software first hand, and have heard the testimonials of our happy clients. There’s no reason for call monitoring to be considered sneaky, or underhand. Monitoring specific extensions will enable you to keep an eye on productivity and performance at all times, whether you conduct your checks at random or based upon suspicions or targets. It will also ensure that employees are adhering to your company’s policies regarding dialing out, and help you to locate anyone who might be using expensive dialing codes or international contacts. Sometimes we’re required to keep a closer eye on telephone procedures, and call monitoring will enable you to do just that.

The How

If you’ve identified a need for extension monitoring it couldn’t be easier to implement. Our call logging software will allow you to isolate certain extensions and search for their call history, as well as providing an overview of every number dialed and accessed. This will ensure that these extensions are adhering to business protocol, or confirm any suspicions you may have about telephone misuses. What’s more, you’ll be able to see how these particular extensions are performing, and provide additional support or training in instances of low productivity. Just like our leaderboard, extension monitoring creates a useful picture of how employees are handling their workload.

Extension monitoring provides another useful function. If you’ve come to suspect that a team member, or multiple employees have been accessing international, mobile or costly telephone lines you can use our call logging software to isolate particular area codes or exact numbers. This will allay, or confirm any fears that you might have an enable you to take appropriate action. With extension monitoring you can quickly see who has been making which phone call, and step in with a quiet word or repeated warning. We’re not encouraging you to become suspicious of employees, but it’s important to ensure that everyone is adhering to the rules you have instigated. Whenever you have concerns call logging can be a great way to return harmony and productivity to your office.


Before implementing any kind of employee monitoring it’s always best to be open about your intentions. While monitoring makes a lot of business sense, it can cause contention and mistrust. Aim to be transparent, and gain your employees’ cooperation prior to introducing new policies of procedures. You may find that your team members are just as keen as you to see your business flourish.

If you’d like to take control of your business then we’re waiting for your call. Logging software provides a world of benefits for employers just like you, and ensures that employees are performing at their most productive. What’s not to love about that?

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