Perhaps you’ve heard of phone call recording. You might have implemented phone call recording software at your company. However, there’s a good chance that you’re also guilty of not using that software to its full potential. Do you treat all calls as equal, or prioritise the calls you perceive to be most important? The truth…
Go, go gadget call recording! The benefits of call logging and recording for gadget repair and phone shops You don’t need us to tell you that this time is particularly busy for mobile phone and gadget shops; working in the industry you no doubt noticed a spike in interest and custom as the festive season…
Calling all water and electricity companies: Call logging and recording software could be the answer you’ve been searching for Listen up, utility companies: we’ve got something to shout about. As another new year rolls around you’re no doubt hoping to harness as many leads, and possibilities as you can in the coming twelve months. It’s…
Lean on us: How we can be of assistance to dedicated IT support teams IT support teams are the backbone of modern businesses, providing dedicated, and unwavering advice and practical solutions to a myriad of problems. If you work in IT you’ll understand how important it is that you remain at the top of your…
Hold the front page! The benefits of call logging and recording for publishers Whether you’re in the business of producing magazine or newspapers, or printing books there’s a chance that you’re going to have cause to use our services of call logging and recording at some point in the not-too-distant future. If you’re not convinced,…
The how and why of monitoring specific extensions at your business There are numerous reasons why you might want to monitor your business’s phone calls. Call logging enables business owners and managers to gauge the productivity of their office or sales floor, and reinforce compliance. It can also be useful for cost management, dispute handling,…
Do I really need a call recorder? If we wanted to keep this article short and sweet we could reply with a simple, “yes”. However, we’re required to elaborate on that answer – however true it is. You see, we believe in our software, and its inherent benefits. Call recorders have advantages for businesses of…
Can call recording help me to monitor single departments of my larger company? Wherever possible, we try to use our blog to address your burning questions. Well, we wouldn’t be any good at our jobs if we weren’t divulging the answers that our customers needed. This last couple of weeks we have noticed a lot…
How can I see what calls we’re missing, and where? Missed calls can mean missed opportunities, missed sales leads and missed profit. Whether the caller was ringing to ask a query, make a payment, express a complaint or apply for a job their time should matter to you – and it does matter to you….
Is there a call logging solution that will work with a hosted VoIP system? We’ve talked rather extensively about the benefits of our call logging and recording software. However, did you know that It could be applied to all kinds of telephone systems? Many customers assume that our software is only compatible with a standard…