Taxi companies: All hail call logging and call recording software… You shouldn’t ignore the importance of call technology to taxi companies. If you operate or work for a taxi firm, or you’ve ever required the assistance of a cab, you’ll know how integral an efficient telephone service is to operations; in these days of technological advancement…
Call recording with VoIP Running Call Recording with VoIP (Voice over Internet protocol) has become a popular choice for many businesses in recent years and at Lanonyx we’ve ensured that our software is fully compatible with it. There are many benefits for companies to use VoIP including cost, functionality, portability and flexibility. Click here for…
As everyone prepares to celebrate Bonfire Night this 5th November listen out for the pops, fizzes, and whistles hanging in the air; no, not the fireworks happening in the skies all around you, but the sounds of your business taking off with a bang. You see, as Christmas approaches and you race to fulfill orders…
If you’re receiving complaints from customers about the quality of your call interactions, it’s something to be dealt with quickly. One of the best options is to solve call quality issues using call recording software. The quest for quality Without the right tools, ensuring quality from you telephone engagements can be a tricky process. You…
Halloween; a time of year when it’s alright to scare your co-workers silly, socially acceptable to dress up as the most repulsive character you can think of, and positively encouraged to eat your body weight in sugary treats. While the nightmares associated with this time of year are usually constructed by the media, and tend…
The top reasons why a manufacturer should be using call recording software As a manufacturer, feedback is critical information that you need in your business. However good your product is problems always occur; items break, become obsolete, need maintenance or may be defective. When this happens you need to know about it as soon as…
Location, location, location! We’re lead to believe that in terms of a property, these are the three most important pieces of criteria! But, is the same thing true in regard of your call centre? Is location really that important? Perception against fact Look across research carried out about call centre experiences and it would appear…
Customer relations: The key to business success You can’t imagine anyone doubting the importance of good customer relations. But, if it’s an area that you’ve identified as requiring improvement or development it’s important to ensure you get it right. For different businesses customer relations can mean subtly different things, but there’s no underestimating the need…
Why Call recording is a sound investment for your business For any business you want to see a return on any investment you make. If you identify a piece of software that you think might improve your business you need to be sure that the investment you make will have significant benefits. It’s no different…
Mind your language… A skillful use of language could be all it takes to calm almost any situation. In a recent blog we looked at ways to deal with an angry customer on the phone, in this article we’ll explore some of the language and phrases you can employ to help you on your way….