Call Logging and Call Recording software “Call Logging and Call Recording software – Why do I need that? what a waste of money!” If we had a pound for every time we’d heard this statement we’d be very rich indeed. The truth is, though, that every company could benefit from such Call Logging and Call…
How to choose the right call logging and recording software to suit your business? Making sure you get the right call logging and recording software to support the requirements of your business can be a daunting task. How do you ensure you’re getting the right features for the right price AND keeping the integrity of…
Call Logging and Call Recording equipment Businesses are always looking for fresh ways to optimise their results and save a little money, and the chances are that you’re no different. Perhaps you’ve tried all of the tricks in the book in previous years, or are just starting to set out your plans for expansion; whatever…
Integrating your telephone and computer systems Computer Telephony Integration, or Computer-Telephone Integration (CTI) is a fantastic step forward for you and your business in 2017; enabling synchronicity across all systems, reducing administration time and cost, and improving your company’s efficiency, integrating your telephone and computer systems will open a world of opportunities to your business. Computer…
Here we look at the best way to improve your business’s productivity this year… Productivity; it’s a business buzz word, and one you’ll no doubt have heard, and even used, on multiple occasions throughout your working life. The truth is that we’d all like our working days to be more productive, but how can Telestat 7…
Recording your business’s inbound and outbound calls Whether it’s monitoring emails, keeping track of the calls we make and receive, or simply maintaining our in and out trays, call recording and call logging for your inbound and outbound calls is absolutely vital to business; how else would you know what had been said, promised, or…
Whether you’re in the process of deciding upon your business’s new telephony system, have a few favourites to choose between, or are ready to install your new software, we’d like to explore some of the ways you could, and should, be using such technology to your business’s advantage. Do you know the questions you should…
What issues can Call Logging Software and Recording Software solve? Whether you’re new to the idea, or have been using call monitoring software for sometime, there’s no underestimating the effectiveness of such technology, particularly when you’re trying to run a successful business. How do you choose the right software for you and your business, though, and…
The Top Benefits of Call Recording Software If you run a business which handles a lot of calls from customers, it may be a wise idea to implement some form of call recording software. Call recording software is used by the vast majority of call centres and more and more businesses are beginning to add…
We have just installed an 8 channel ISDN2 call recorder onto a BT Versatility phone system and whilst demonstrating it to the customer we realised that the SMDR output from the Versatility doesn’t provide the DDI number, but the call recording hardware did collect the DDI number from the ISDN line 🙂 So we modified…