In one of our previous blog posts, we revealed five of the best management techniques you should be using. One of the techniques mentioned was emotional intelligence, which we are going to discuss in further detail below. Emotional intelligence is a critical characteristic for any manager in any industry. By understanding your employees and relating…
The benefits of call recording and logging in IT support centres We’ll keep this introduction brief, since we’re sure you’ve heard plenty of sales spiels before. If you operate an IT support centre we’d strongly recommend investing in call logging and recording software. Indeed, there are numerous reasons why you should. Call logging and recording…
Call logging and call recording technology for charities We’re passionate about helping charities to realise their full potential, and understand that clear, concise communication is vital. If you’re not currently using call logging and recording software allow us to introduce a few of the benefits to you. You may well be able to revolutionise your…
Top 5 Management Techniques – Delegation We’ve previously discussed what your top five management techniques should be. This week we’re going to look at delegation in further detail. We all know that a good manager does not do everything – instead, he or she manages the workload of others. That means you have to be…
We’re all going on a summer holiday: The Easter holidays are firmly behind us, and a long summer season is looming; it must be time for travellers to start thinking about booking their next getaway, surely? If you work in the travel industry in any capacity it’s likely you’re preparing yourself for an incredible boost…
The benefits of call recording for insurance companies For insurance companies call recording isn’t just a convenience or a smart idea; it’s the law. Regardless of the size of your business, the Financial Conduct Authority requires all companies under its governance to create full and accurate records pertaining to transactions. Recording all calls is just…
The Lanonyx guide on how to record your calls You may understand the benefits of call recording, but would you know how to record your calls or go about capturing every conversation? Whether for business or personal use, call recording is becoming increasingly sought after; we have the technology, so why not use it? However,…
Complaint handling: Are you getting it right? Everyone who runs a business will come across a complaint at some time or other. It may be about the service received, the product quality is unsatisfactory, or even a fly in the soup. Whatever the reason for the complaint the most important factor now is how you…
Financial benefits of call logging and call recording software It’s estimated that users of call logging software can save up to 15% on their bills almost immediately. These days that’s a fair amount to be able to plough into other areas of your business. If the figures sound good, but you’re not sure where those…
Brexit and business: What does the triggering of Article 50 mean for our customers? Unless you’ve been living under a rock for the last couple of years you’ll be thoroughly familiar with, and perhaps even tired of, the term ‘Brexit’. Brexit is a portmanteau, a blending together of two words to create a new, often…