Sense Check your technology: Are you getting the maximum benefit from your call recording system? A quick and simple sense check of how you use your call recording system can help identify areas whereby you can increase productivity, service, and efficiency just by utilising the technology at your disposal. Here we will look at four…
Vehicle rental companies: Why call Logging and recording is right for your business There are a variety of reasons why a person may wish to hire a vehicle. Perhaps they’re in need of a van in order to move to a new house, or to conduct a house clearance. They may need a car while…
Using call recording in the real world: Email marketing and the use of pre-recorded audio We’ve covered the professional uses of call recording and call logging software in quite some detail. From improved training and efficiency, to complaints handling and customer satisfaction, all companies should be investing in call recording equipment these days. However, did…
The importance of call recording in fraud prevention If you’re still unsure whether call recording software is the right choice for your business to aid fraud prevention, please take a moment to read this article. If you follow the business and financial pages of any newspaper or news site you’ll no doubt have seen the…
Call recording and care homes: What is the role of call recording and call logging in the care profession? We’re quick to extol the virtues of our software across a range of businesses and industries, but did you know that Call Logging and Call Recording software could make a big difference to care homes and…
Utility companies, we can help you to increase your productivity, effectively train your employees, and improve your customer service record. You see, whether you manage a large office, medium-sized department, or new startup, when it comes to utility companies there’s a chance you’re rather accustomed to chaos. From chasing prospective leads and contacting existing…
Billing by the hour: The advantages of call logging and call recording technology for your business Whether you’re an auditor, a solicitor, an accountant, or an engineering consultant, there’s a good chance you bill clients by the hour for your time. Such a way of operating makes great business sense for those within the professional…
Call recording software and compliance: Are you the right side of the law? “Calls may be recorded for quality and training purposes.” We’ve all heard that particular taped message before, but did you know that call recording serves a far greater purpose? Call recording software and compliance can provide essential evidence of transactions, ensure employees’ compliance, and assist during criminal…
ISDN, Analogue, and SIP: How we can help you to record calls across multiple mediums From analogue and ISDN lines, to SIP trunking and Ethernet cables, the kind of telephone medium you’re using can make all the difference when it comes to call recording software. Indeed, we’re often asked about the compatibility of our call logging…
Busted! We dispel the myths that may be putting you off call logging and recording software Are you one of the UK’s businesses yet to discover the benefits of call logging and recording software? We’re not going to quiz you on why it is that you’re yet to investigate the potential of such software; it…