The benefits of call recording and logging in IT support centres We’ll keep this introduction brief, since we’re sure you’ve heard plenty of sales spiels before. If you operate an IT support centre we’d strongly recommend investing in call logging and recording software. Indeed, there are numerous reasons why you should. Call logging and recording…
Call logging and call recording technology for charities We’re passionate about helping charities to realise their full potential, and understand that clear, concise communication is vital. If you’re not currently using call logging and recording software allow us to introduce a few of the benefits to you. You may well be able to revolutionise your…
Training and Development In the past, we’ve identified training and development as key to increasing employee motivation and loyalty, and developing people to retain as long term assets to the company. To elaborate on that, here we’re going to explore exactly what the benefits are to both employer and employee, and how to ensure the…
Top 5 Management Techniques – Delegation We’ve previously discussed what your top five management techniques should be. This week we’re going to look at delegation in further detail. We all know that a good manager does not do everything – instead, he or she manages the workload of others. That means you have to be…
The General Election 2017 Unless you’ve been living under a rock for the last few weeks you’ll be aware that there’s a general election on the horizon. Indeed, by this time next month we’ll have discovered who will be leading us through Brexit, and running the country for the subsequent four years – and we’ll…
Top 5 Management Techniques Many successful business owners subscribe to the belief that a team is only as good as its manager. For the good of your business, it’s wise to ensure that your management teams are on top of their game – and not sitting back expecting the team to do all the work….
The Art of writing engaging scripts If you work in sales of any kind you’ll understand the importance of cracking outbound scripts; arming your sales representatives with the right words, and the capability to deliver them, will make all the difference between converted leads and lost sales. So, what makes a really good script? Luckily…
If you’re not already on social media as a business, and after reading last week’s top tips on social media marketing, are looking at creating a profile for yourself, then you may be interested to read about the advantages below. These days, you can’t get away from social media – which, from a marketing point…
Social Media Marketing Whether you’re posting photos on Instagram, discussing politics on Twitter or indulging in meme wars on Facebook, social media marketing is an integral part of daily life. Savvy marketing campaigns build a relationship between customer and product; a task social media is ideally suited to. But, where do you begin? How do…
We’re all going on a summer holiday: The Easter holidays are firmly behind us, and a long summer season is looming; it must be time for travellers to start thinking about booking their next getaway, surely? If you work in the travel industry in any capacity it’s likely you’re preparing yourself for an incredible boost…