Recently, it feels like businesses are being pressured into moving to VoIP and the Cloud at an ever increasing rate. Like everything in life, this will come with some benefits but also some drawbacks. What if the benefits just don’t suit your business or the way you do that business? Hopefully we can outline why…
Managing and handling remote employees could be daunting for most managers as they have to ensure that the team is working on full potential and efficiency. Lack of remote employee phone monitoring leaves the managers to do a lot of guesswork about the activity and performance of the employees. Fortunately, there are multitudes of software…
In the world of digitally managed business processes and strategies, having a data protection and security plan is the primary concern of every business organisation. Regardless of the size and category of the organisation, losing high-profile data and confidential information could be devastating. Ever since the digitalisation of the business world, high-profile cyber-attacks have increased…
Call Recording Software is more like a savior for many businesses. Organisations these days that are highly focused on achieving bigger markets and aim for massive profits. In order to meet the numbers, they are needed to enhance their sales and call recording software serves helps with this. Is it legal to record calls? Even…
It doesn’t matter how small or large your company, the chances are that disputes and not being able to improve productivity are equally capable of striking fear into your heart. After all, there are few businesses that can carry on undaunted in the face of failing efficiency, or questions regarding their competency – not to…
By now colleges and universities across the land will have settled into their stride, and are no doubt looking forward to getting yet another new year underway following the excitement of Christmas. With any luck those teething problems that often accompany earlier terms will be well on their way towards resolution. Timetables, administration errors and…
Here we have 5 Noticeable Business Benefits of Call Recording Software. With increasing everyday competition and growing industries, it has become so obvious that a numbers of phone calls have also increased. Whether it be a small business or large organisation, it will likely to happen that you will be receiving too many calls, most…
Call centres are more than just hiring people and assigning them a task to deal with phone calls. It is about making a sale that could benefit the business in every way. It has been observed though that many companies face countless problems in managing their call agents and helping them improve. With the help…
Pausing and resuming call recording: Is your business PCI compliant? If you’ve been browsing our blog posts for any length of time you’ll know, by now, the importance of recording your incoming and outgoing telephone calls. Data capture, clarity, dispute resolution and peace of mind are all of great value to business of very size,…
It doesn’t matter where you are in the world; our systems are designed to support your ability to communicate on a global stage. In fact, we’ve recently gone to a land down under, and now supply an increasing number of Australian businesses with the call logging and recording software they need to succeed. The positive…