The Lanonyx Real-Time Leader-Board can drive efficiency When it comes to managing an inbound customer support centre efficiency is everything; after all, such centres are the front-line of your company, and must be seen to be doing everything they can to answer questions, resolve issues, and pass on positive and negative reviews – and without…
How your sales team can benefit from call recording software What are the primary objectives for your sales team? First and foremost you want them to attract new customers, but maintaining your current ones will also be high up on the list. Such objectives are key whatever the size, industry sector or geography of the…
The ready availability of Wi-Fi means that almost anywhere can be your office and a range of multiple devices can be used for work. Visit any branch of Costa, Starbucks, even McDonald’s and look around at the amount of people there are using a laptop or tablet, or maybe even both, as well as having…
Hints and tips from Lanonyx for Call Centre working Call centre working can often be hard and frustrating all at the same time. But, there’s also a great deal of pride to be taken from doing a great job for customers while simultaneously developing a wide range of practical and impressively transferable skills. So what…
Data security breaches are seemingly on the rise. You’ll regularly see news items highlighting the latest attack carried out by professional data thieves and hackers. But, the truth is that the vast majority of data security issues usually start with an employee mistake or best practice oversight. Although most work places will have policies in…
Working in a call centre environment can be stressful at times and may present situations that are frustrating and difficult to deal with. However the work can be diverse and rewarding as long as you learn to handle the pressures effectively. Here are some work based tips on how to survive life in the call…
Cyber attacks it seems, are here to stay. No-one is completely safe, with millions of occurrences reported each year, making dodging the bullet increasing difficult. Businesses of all shapes and sizes are at risk of a security breach and although they may have procedures in place to deal with them it’s worth reviewing them regularly….
Top tips for keeping a healthy voice at work If a healthy voice is key to your job, keeping it healthy is essential to maintain high levels of performance. Particularly for those working in a call centre environment a hoarse voice can convey the same negative impression as someone wearing a worn-out suit. At this…
How can such software protect your business and aid disaster recovery? It’s something that nobody ever really wants to think about, and yet one of the first things that every business owner must consider if they hope to keep their head above water; what would you do in an emergency? Whether that emergency is a…
Call Logging and Call Recording Software: An essential tool for any accountant Working as an accountant isn’t just about making sure that the numbers add up correctly. They need to be able to grasp new ideas quickly, keep up to date with information and be ready to meet new clients, all whilst displaying a basic…