How to avoid pointless workplace meetings As either a boss or employee, how many meetings truly achieve what you want them to? Do the meetings you attend always start on time and have a clear and achievable agenda? Have you ever tried to equate how much time, on average, you spend in meetings, or how…
How often do you see job adverts that promise ongoing personal development within the role? For those involved in the recruitment process the key for attracting the top talent is often centred on what the role can do for an individual’s career and personal development as much as it is about the job itself. So,…
Where have you been on holiday this year? Have you noticed the ever so slightly more autumnal feel to the mornings just recently? Have you seen the ‘Back to School’ notices appearing in the shops of late, or, far more worryingly, the odd Christmas reference! For many of us the coming weeks may present us…
Develop your listening skills to understand what people are really saying. Listening effectively is most definitely a skill. Whether it’s listening to your customers, colleagues or even your family at home, it forms the basis of good communication. The ability to listen properly helps to build bonds, trust and relationships and should be in theory…
Imposter syndrome and how Call Recording can help Imposter syndrome is something that is becoming increasingly common in the workplace and yet many people are still unaware of it. Many of us have moments where confidence dips or even when self-doubt overtakes us, even when we’re completing tasks that we’ve done time and time again…
The nature of business is changing, expanding beyond many companies’ wildest dreams; while many firms once operated from a single site, more and more are branching out into new towns, across counties, and even internationally. While such expansion is, of course, excellent for those looking to trade on the global market, it isn’t without its…
As we’ve explored before the missed call, or unanswered call, is the bane of many businesses. Regardless of how efficient your agents are, or how up-to-date your technology, there are almost always going to be missed calls, each taking an opportunity to create a client relationship with it. Sometimes these potential customers will call back,…
If you’ve been paying attention to the blog – and there will be a test – you’ll know that our call logging and recording software has a variety of benefits, from cutting costs and improving efficiency, to tracking performance and increasing productivity. When it comes to customer experience and satisfaction, however, one advantage stands out;…
Very often people use the words personality and character when they’re describing the same thing. In some instances they seem to have almost become interchangeable, but whilst the two are connected there are distinct differences. Determining personality Of the two, personality is easier to determine. Quite often we can quickly come to assumptions as to…
As a provider of call systems we talk a lot about the art of communication. Some may say that it is THE key element in any business. You write emails, facilitate meetings, participate in conference calls, create reports, devise presentations, debate with your colleagues… the list goes on. Indeed, there’s a way to communicate right…