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Track Un-Answered Calls the easy way

You can now Track Un-Answered Calls the easy way! The Telestat Call Logging Software Leaderboard now has the option to show Un-Answered non returned calls so you can Track Un-Answered Calls. What does this mean? Most systems can show you missed calls (and missed calls can mean missed opportunities), but, if that caller has subsequently spoken to…


Call Recorder for SIP and ISDN2

We have got that Friday feeling One of our dealers has just ordered a 10 Channel SIP Call Recorder with Telestat Call Logging Software and an ISDN2 Call Recorder for 2 of his customers. Thank you Paul, What a lovely way to end the week.


ISDN30 Call Recording System for BCM 50

Today we shipped another ISDN30 Call Recording System to South Shields in the North East of England. It will be connected to a Nortel BCM 50 to provide the company with Call Recordings and Leaderboard functionality for their Customer Services department.


Telestat Call Logging Software – Stands the test of time at BUPA, 22 years later….

Sometimes businesses lose contact with some of their customers, this particular BUPA nursing home was one that we had lost contact with until they called us for help. They had a very old version of Telestat Call Logging Software installed on a very old PC, it had been running fine for years and doing its…


Lanonyx helps local business out of trouble with a 3G Business Continuity Solution

We were contacted last week by a local business who were in trouble. Due to an administrative problem a “well known UK Telephony provider” had ceased all their phone lines and broadband circuits! and “couldn’t” re-instate them for 3 weeks!!!! This small business employs 6 staff and needs phones to talk to their customers and…


Call Recording Software for the Panasonic NCP

Recently an existing Telestat 7 Call Logging Software customer of ours upgraded one of their branch office systems to include Telestat 7 Call Recording Software. The office houses approx 14 staff whose telephony needs are provided by a Panasonic NCP IP based phone system with 8 ISDN2 trunk circuits. The branch manager has the Real-Time…


Call Logging Software – Call Split by Hours Report

Today we released V 7.0.10 of our Telestat 7 Call Logging Software. In the Report Generator we have enhanced the Call Split by Hour report which now has a totals section at the bottom showing all selected extns split by hour. Also in the Report Generator we have: Added Account code field to unanswered calls…


Call Recording Software and Mitel 5000

One of our customers has been using Telestat 7 Call Recording Software connected to their Mitel 5000 phone system and ISDN30 trunk for nearly a year now. We recently spoke to them to see how they were doing and if Telestat 7 Call Recording Software fully meets their needs. They are an outsourced call centre with…


Lanonyx launches its Facebook Page

Everyone else is clicking “Like” on Facebook pages so we now have our own Facebook page also, you can go directly to it by clicking on this link here


Telestat 7 Call Logging Software has arrived

We have been busy upgrading Telestat 6 and are delighted to announce we have now released Telestat 7. The main difference with Telestat 7 is you can add Call Recording Software to record your Trunk Side, ISDN2, ISDN30, Analogue or SIP Trunks. There are a fair few extra features in the Call Logging Software also,…