Customer relations: The key to business success You can’t imagine anyone doubting the importance of good customer relations. But, if it’s an area that you’ve identified as requiring improvement or development it’s important to ensure you get it right. For different businesses customer relations can mean subtly different things, but there’s no underestimating the need…
Network security and your employees Ensuring that an ex-employee no longer has access to your network when he or she leaves your employment is critical for security. That may seem like an obvious statement to make but it’s amazing to note how many businesses fail to effectively manage continuing network access for a former worker….
Why Call recording is a sound investment for your business For any business you want to see a return on any investment you make. If you identify a piece of software that you think might improve your business you need to be sure that the investment you make will have significant benefits. It’s no different…
If you spend much of your working day sitting down, could you actually be leaving yourself open to health issues? From a business point of view might working for part of the day help to increase productivity? Many companies now are encouraging workers to spend more time standing rather than simply sitting down all day….
Mind your language… A skillful use of language could be all it takes to calm almost any situation. In a recent blog we looked at ways to deal with an angry customer on the phone, in this article we’ll explore some of the language and phrases you can employ to help you on your way….
While it’s safe to say that autumn is well and truly here, the summer is still clinging on as hard as it can – indeed, we’ve experienced several warmer days since September’s arrival, and will hopefully see a little more of the sun before it retires for the rest of the year. With all this…
Voice over Internet Protocol (VoIP) is a communications methodology proving extremely popular for a large number of businesses. VoIP allows for the delivery of voice communications over the internet and other Internet Protocol (IP) networks. Corporate use of VoIP is on the rise due to the many benefits it offers beyond more traditional methods. Benefits…
No matter how well you run your business, likelihood is that at some point you’ll have an angry customer to deal with. However, learning to deal with them effectively and problems in general, can easily be turned into a positive for your company. See the issue from both sides As most likely the first point…
Ensuring a secure environment, being PCI compliant, when taking credit card details over the phone is essential. The Payment Card Industry Data Security Standard (PCI DSS) sets standards that require all companies to accept, process, store and transmit credit card data securely at all times. What is PCI? The Payment Card Industry Security Standards Council…
Global Business Understanding the languages and approach to global business opportunities is increasingly important in this modern technological age. It’s one thing having those communication channels open but it can another to actually have the ability to make the most of them. Creating the right tone through language and approach to global business enquiries may…