The ready availability of Wi-Fi means that almost anywhere can be your office and a range of multiple devices can be used for work. Visit any branch of Costa, Starbucks, even McDonald’s and look around at the amount of people there are using a laptop or tablet, or maybe even both, as well as having…
Hints and tips from Lanonyx for Call Centre working Call centre working can often be hard and frustrating all at the same time. But, there’s also a great deal of pride to be taken from doing a great job for customers while simultaneously developing a wide range of practical and impressively transferable skills. So what…
Data security breaches are seemingly on the rise. You’ll regularly see news items highlighting the latest attack carried out by professional data thieves and hackers. But, the truth is that the vast majority of data security issues usually start with an employee mistake or best practice oversight. Although most work places will have policies in…
Working in a call centre environment can be stressful at times and may present situations that are frustrating and difficult to deal with. However the work can be diverse and rewarding as long as you learn to handle the pressures effectively. Here are some work based tips on how to survive life in the call…
Top tips for keeping a healthy voice at work If a healthy voice is key to your job, keeping it healthy is essential to maintain high levels of performance. Particularly for those working in a call centre environment a hoarse voice can convey the same negative impression as someone wearing a worn-out suit. At this…
Call Logging and Call Recording Software: An essential tool for any accountant Working as an accountant isn’t just about making sure that the numbers add up correctly. They need to be able to grasp new ideas quickly, keep up to date with information and be ready to meet new clients, all whilst displaying a basic…
How call recording and call logging can achieve the right outcome in your solicitors office At some point or other we all need to access a solicitors expert knowledge. It might be for personal issues such as buying and selling property, wills and probate, divorce proceedings or personal injury claims. Maybe it will be for…
The health and social care sector in the UK is facing many challenges. The provision of quality care in nursing homes up and down the country is under threat from demands to meet efficiency saving targets whilst striving to address the needs of an ageing population. The issues are clear for all to see. Projections…
The benefits of how call logging and call recording software… impact upon any business are rather clear; such software is cost cutting, identifies and reduces inefficiencies within a company, and helps staff members to fulfil their roles with clearer motivation. In addition, as if those benefits weren’t enough, call logging and call recording programmes can…
Call Logging and Call Recording software for the Estate Agent Dealing with an estate agent happens during what most people describe as one of the most stressful times of their life – moving house. As a customer you want to be put at ease by your estate agent, given confidence by their demeanour and approach…