Call Logging and Call Recording software for the Estate Agent
Dealing with an estate agent happens during what most people describe as one of the most stressful times of their life – moving house. As a customer you want to be put at ease by your estate agent, given confidence by their demeanour and approach to your move.
This is exactly what you want as a manager or business owner too, but making sure that staff understand what is required can be difficult. This is where call logging and call recording software can help.
Detailing the particulars
Given the degree of personal information that is required during the sale or purchase of a property, it’s understandable that people prefer to communicate face to face or over the phone. Also, where making offers is concerned there may be a good deal of urgency required and a phone call means you know that the information has been received and is being acted on swiftly.
For estate agents, customer service is paramount for the service being offered. The importance of first class communication is essential and is what the whole business is based upon. To that end, aids that can enhance training, making it successful and meaningful, are extremely valuable. It’s also important to ensure that calls aren’t missed and can be dealt with promptly and comprehensively. Software available from Lanonyx can address all of these issues and more.
Productivity under offer
Call logging and call recording software offers a number of benefits, for a wide variety of businesses. From offering support in staff training, to keeping the information stored to be reviewed in case of an incident.
Using a recorded call for training purposes is particularly useful for an estate agent allowing for a staff member to listen to a call and understand how they come across to a customer. They can learn exactly what they should say and how to answer different questions and deal with different issues.
Customer satisfaction? Sold, subject to contract
Call recording and call logging is often used to improve customer satisfaction, as it monitors the interactions between customers and employees. Recorded information can also be kept and reviewed in case of an issue; such as dealing with an event in which a staff member is aggressive or abusive towards a customer or other members of staff over the phone, or even if a customer is aggressive towards the member of staff.
Recorded and logged calls can also be used as a tool for performance reviews, as supervisors and managers can compare the individual staff progress to the standards of the company. Employees can be given feedback on their performance and obtain guidance on how they can improve.
Arrange a viewing
In a business where effective communication informs almost everything else, having the ability to address productivity and business practices directly is a huge advantage. For more information on how products from Lanonyx can help your business call us on 0333 0022 440 or contact us and a member of our friendly team will be waiting to help.