Do you look for the good or the bad in situations? Is your glass half empty or half full? Positive and negative thoughts can become self-fulfilling prophecies and what we expect can often come true. Embrace the middle ground If you approach something thinking that you’re going to lose, the chances are that you will….
When you need your team to perform to the highest level the obvious answer is to recruit as much top talent as possible. Or is it? Similarly to sports teams businesses need structure and a range of abilities rather than just a team of top-line talent. Or do they? There’s no i in team Particularly…
Corporate Social Responsibility (CSR) is one of those phrases that seems to have seamlessly worked its way into the English language over time. Something that you hear so often that it becomes that you think you maybe know about, but aren’t really sure! So, what is it? What is corporate social responsibility? Corporate Social Responsibility…
Your confidential information may be at risk and you don’t even know it. For most of us, life is just one big rush and we’re constantly looking for ways to save time and be more efficient. However, what looks at first like a great time-saving innovation might actually cost you more time and resource in…
Can you accurately define what assertiveness is? Go on, have a try. Even if you can define it, are you sure whether you possess it? If the answer is no, how do you go about attaining it? Many people have different ideas of what being assertive actually means. For some the whole idea of being…
Self-doubt can be a factor that inhibits many of us at one time or another. As managers or leaders we often encounter situations where colleagues and staff maybe struggle to appreciate their true worth or ability. So, how do you help people re-evaluate their qualities and manage their self-doubt effectively? What not to do Although…
The Ladder of inference: How Call recording software can help… Most people on many occasions are bound to have dealt with the awkward situation resulting from a misunderstanding; where one person will make a comment with no hostility or spite attached to it, but it is received as though there were. This can leave the…
The job of a trainer encompasses many challenges. It’s certainly not as easy as just explaining how to do something or blithely littering conversations with words of empty encouragement. In order to be successful, a trainer must have strong emotional and mental composure. A trainer is also expected to know a great deal about the…
How to create a winning team Team building can be one of the toughest things to do in business, particularly if you’re attempting to bring a group of people together who are effectively strangers. Whether it be trying to gel a team together on a project, breaking the ice at a training day or starting…
Time management: Plan and control your day effectively How are your time management skills? No matter how good you may be at your job, time management is often the most challenging skill to master. There are certainly ways in which our call logging and call recording systems can help with time management both from personal…