Helping employees develop skills and change attitudes is an important part of any business. But, it can be a challenging process at best. To achieve the best results requires leadership and management but can be an ultimately rewarding experience when successful. The key to changing and developing employees is determined directly by the ability of…
Hotels & Business centres: Are you taking advantage of Call Logging and Call Recording software? During the course of this blog we’d like to introduce you to a benefit of call logging that you may not have considered, yet it has an important part to play when it comes to cost analysis and working out…
Revenue and productivity are key determiners for any business and if either shows signs of falling, urgent measures are needed to reverse the slide. Offering training to employees whether simply consolidating existing knowledge or broadening horizons through new disciplines, can serve to empower and engage, in turn revitalising performance and aid productivity within the organisation….
Now, we’ve talked a little about the purpose of the leaderboard, and how they can be useful for tracking progress and productivity, and increasing motivation in an office environment, but we have barely scratched the surface when it comes to the ways in which each leaderboard can be adapted for your business’s individual needs; trust us…
What exactly is a clean desk policy? A clean desk policy is where employees are directed keep desk spaces clear and tidy at all times. But rather than simply making the office look good it also makes it easier to place specific emphasis on the management and protection of sensitive information. For some a clean desk…
Mobile devices For workers across any number of sectors, tablets are replacing their computer, laptop or other devices as their primary mobile work device. For workplace Data Security Managers and IT Asset Managers, keeping an eye on all of these mobile devices whilst making sure that they remain both fit for purpose and secure can…
Easy fixes to improve productivity and efficiency We’ve spoken quite extensively about how call logging and call recording software can improve productivity and efficiency within the workplace, but have you ever wondered what else you could be doing to move things along? Our software may be pretty nifty, but it’s not going to clear in-trays,…
If you operate a busy sales floor, or run a business that is spread across more than one office, you’ll know that keeping track of employees and charting their performance and progress can be something of a headache; you need clear, concise data in order to analyse the efficiency of your sales team, but where…
The Lanonyx Real-Time Leader-Board can drive efficiency When it comes to managing an inbound customer support centre efficiency is everything; after all, such centres are the front-line of your company, and must be seen to be doing everything they can to answer questions, resolve issues, and pass on positive and negative reviews – and without…
How your sales team can benefit from call recording software What are the primary objectives for your sales team? First and foremost you want them to attract new customers, but maintaining your current ones will also be high up on the list. Such objectives are key whatever the size, industry sector or geography of the…