Recently, it feels like businesses are being pressured into moving to VoIP and the Cloud at an ever increasing rate. Like everything in life, this will come with some benefits but also some drawbacks. What if the benefits just don’t suit your business or the way you do that business? Hopefully we can outline why…
Smartphones and Smartphone use is everywhere. Whether you are in the office or doing groceries, you carry your smartphone wherever you go. The temptation to scroll the social media feed every once in a while is now a hard-to-break habit of many—the sales and call centre agents included. Excessive use of personal phones in call…
Make sure your Inbound Call Strategy is in place and working well for your business. Whenever a customer faces issues, he needs an immediate solution. When it comes to phone communications, inbound calls are rudimental to customer support and service. Once the inbound call is put through, everything should be seamless to the customer and…
Stress within every workplace environment is pervasive, be it a call centre or a marketing agency. Stress within the call centre not only impacts the performance of the call agent, but it also affects the success and growth rates of the company. To combat the causes of stress within the call centre, the managers need…
Call logging systems have become an essential asset for almost every other industry. No matter whether you own a Call Centre or a Law Firm, call logging software is a useful tool. In order to broaden your knowledge, some pros and cons of using our Telestat call logging software in an organisation have been communicated…
Managing and handling remote employees could be daunting for most managers as they have to ensure that the team is working on full potential and efficiency. Lack of remote employee phone monitoring leaves the managers to do a lot of guesswork about the activity and performance of the employees. Fortunately, there are multitudes of software…
In the world of digitally managed business processes and strategies, having a data protection and security plan is the primary concern of every business organisation. Regardless of the size and category of the organisation, losing high-profile data and confidential information could be devastating. Ever since the digitalisation of the business world, high-profile cyber-attacks have increased…
Here we have 5 Noticeable Business Benefits of Call Recording Software. With increasing everyday competition and growing industries, it has become so obvious that a numbers of phone calls have also increased. Whether it be a small business or large organisation, it will likely to happen that you will be receiving too many calls, most…
Call centres are more than just hiring people and assigning them a task to deal with phone calls. It is about making a sale that could benefit the business in every way. It has been observed though that many companies face countless problems in managing their call agents and helping them improve. With the help…
An impression has set among every other individual that the call centres are all about hiring people to operate as agents and assign them to deal with the telephones. It is very important for the business, especially the call centres, to fully understand the call centre operations. Here we outline 3 key benefits to having…